Guest Service Attendant (Winter Seasonal)

Job summary

The Guest Service Attendant is responsible for welcoming guests, managing luggage, and assisting with valet parking operations. They must provide exceptional service by addressing guest inquiries and resolving complaints with professionalism.

Job details

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Join the award-winning team at Four Seasons Resort and Residences Whistler, honored as the #1 Resort in Canada by Condé Nast Traveler and recipient of Two MICHELIN Keys – a prestigious recognition of exceptional hospitality. We are also proud to be home to Canada’s Best Resort Spa 2024 (World Spa Awards), a reflection of our dedication to thoughtful, elevated guest experiences. At Four Seasons Whistler, we turn moments into memories – not only for our guests, but for our employees too. Grounded in our core values of teamwork, service excellence, and integrity, we foster a culture where thoughtful service and genuine connection create unforgettable experiences every day. Nestled at the base of Blackcomb mountain and steps away from the Upper Village, our alpine retreat has just unveiled a new chapter of modern mountain luxury following recent renovations. Each of our spacious rooms and suites features a cozy fireplace, and nearly all include private balconies with breathtaking views – blending refined comfort with the natural beauty of British Columbia. Our culinary destinations offer equally distinctive experiences. Braidwood Tavern captures the spirit of après with playful craft cocktails and intimate seafood-inspired dinners in a warm, welcoming setting. SIDECUT Steakhouse, Whistler's most premium dining destination, is celebrated for its rare cuts like olive-fed wagyu, decadent seafood towers, and elevated tasting experiences that showcase the best of land and sea. Whether you’re delivering heartfelt service or curating unforgettable stays, you’ll be part of a passionate team at a property that continues to set the standard in luxury mountain hospitality. About the role: At the Four Seasons Resort and Residences Whistler we have a dedicated team for guest as they arrive to the hotel. As a Full Time, Winter Seasonal, Guest Service Attendant you’ll assist guest upon arrival at the hotel by opening car doors and welcoming them to the hotel, handle luggage and baggage and contributing to the operations of valet. The role is suitable to someone who has a dedication to serve our guests. You’ll work independently and as a team to deliver exceptional guest experiences within arrival team. What you will do Greet guests arriving by private car, taxi, or limo by opening car doors and welcoming them to the hotel. Assist guests in descending from their vehicles and help unload their luggage. Redirect guest luggage to the respective guest rooms. Assist in valet parking cars and occasionally drive the house car around Whistler. Provide guests with directions, recommendations, and information about the town and its attractions. Load luggage into cars for departing guests. Handle all guest interactions with the highest level of hospitality and professionalism. Accommodate special requests whenever possible. Resolve customer complaints and assist with inquiries about hotel services, hours of operation, key personnel, in-house events, and more. What you bring Previous experience in customer service. Previous experience in a hotel or guest service role preferred. Strong command of the English language. Comfortable lifting and carrying 20+ pounds. Class 5 BC Driver’s license REQUIRED. Clean driving record. Valid work authorization for Canada Environment Lifting, bending and carrying up to 40lbs Working in the evening and being available on weekends and holidays What we offer Hourly Wage: $22.00 - $23.30 plus gratuities. For overnight shifts, there is an overnight premium of $2.00 per hour Affordable staff accommodation located in scenic Whistler Leisure benefit with your choice of a seasonal ski pass or winter leisure allowance Complimentary meal provided every shift in our staff cafeteria Paid time off; vacation days and additional floating holidays per year Excellent training and development programs and employee recognition events Exclusive discount and travel programs with Four Seasons worldwide Learn more about what it’s like to work for Four Seasons: http://fourseasons.com/careers https://www.linkedin.com/company/four-seasons-hotels-and-resorts https://www.youtube.com/watch?v=lzq78MIkT2s&t=3s Learn more about Four Seasons Whistler on Social Media: Instagram: @FSWhistler Twitter: @FSWhistler Facebook: https://www.facebook.com/FourSeasonsResortWhistler/ We look forward to receiving your application! *Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.

What you’ll do

The Guest Service Attendant is responsible for welcoming guests, managing luggage, and assisting with valet parking operations. They must provide exceptional service by addressing guest inquiries and resolving complaints with professionalism.

Requirements

Candidates must possess a valid Class 5 BC Driver’s license with a clean driving record and the ability to lift up to 40 pounds. Previous experience in customer service or a hotel environment is preferred, along with a strong command of the English language.

Benefits

• Staff accommodation • Seasonal ski pass • Winter leisure allowance • Complimentary meals • Paid time off • Vacation days • Floating holidays • Training and development programs • Employee recognition events • Travel discounts

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Valet parking
• Hospitality
• Communication
• Professionalism
• Problem solving
• Teamwork
• Driving
• Good Driving Record
• Time Off Management
• Valid Driver's License
• Customer Service
• Training And Development
• English Language
• Operations
• Renovation
• Seafood Preparation
• Social Media
• Greeting Customers
• Customer Complaint Resolution

Job areas

• Hospitality
• Customer Service & Support
• Transportation
• Guest Services Attendant
• Bell Person / Baggage Attendant
• Messengers, Package Deliverers and Luggage Porters
• Baggage Porters and Bellhops