Overnight Front Desk Receptionist

Job summary

The Front Desk Receptionist serves as the primary point of contact for guests, ensuring a seamless arrival and departure experience. They are responsible for managing guest inquiries, comments, and concerns while maintaining the hotel's high standards of service.

Job details

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A warm welcome framed by spacious, modern design awaits you in the heart of Toronto's historic Yorkville neighbourhood. Enjoy authentic French cuisine paired with one of our 350 wine labels at Café Boulud, and specialty craft cocktails at our spirited lobby lounge and bar. Enjoy the serenity of our Forbes Travel Guide Five-Star rated Spa, or step out and explore the vibrant character of Toronto's most glamorous shopping and restaurant district. Join our team! Are you ready to take the next big step in your hospitality career? Four Seasons Hotel Toronto is currently looking for a talented and dynamic Full-Time Overnight Front Desk Receptionist who shares our passion for excellence and who infuses enthusiasm into everything they do! About the role: The Overnight Front Desk Receptionist is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of the Hotel, this high profile department carries a special responsibility. The Front Office is also the natural place where guests direct comments, questions, suggests and concerns. What you will bring: We are looking for candidates who have excellent personal presentation and interpersonal skills. Good problem solving ability and proficiency in Hotel property management systems. Fluency in reading, writing, and spoken English is also required. The Front Desk Receptionist position requires continuous standing for the majority of the shift and ability to lift at least 25lbs. The ideal candidate will have an outgoing personality and a can-do approach to any task. Additional preferred qualifications & skills: * 1-2 years previous Front Desk/Guest Service experience in a fast paced, luxury Hotel operation * Previous experience with OPERA PMS is an asset * Additional languages a definite asset for career growth * Completion of Post Secondary Education in Hospitality or related field What we offer: * Paid time off, including vacation and floating days * Exclusive discount and travel programs with Four Seasons Hotels and Resorts worldwide * Complimentary meal per shift in our employee dining room, OASIS * Complimentary dry cleaning of uniforms * Excellent Training and Development opportunities, including educational assistance, discounted eCornell courses, and access to complementary e-training * Robust extended benefit plan, including medical, dental, vision, and pension * Monthly Employee Recognition celebrations and Bi-Annual Employee Parties ... and more! Started rate of pay of $23.59 per hour and full rate of pay of $26.21 per hour. This position is eligible for upsell incentives and additional $1 per hour for overnight premium. Schedule & Hours: Successful candidates possess open availability and the ability to work all shifts including weekends, holidays, and overnights. We look forward to receiving your application! Successful candidates must possess legal work authorization in Canada. Work permit sponsorship is not available. This posting is for an existing vacancy within the organization. The hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results. Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

What you’ll do

The Front Desk Receptionist serves as the primary point of contact for guests, ensuring a seamless arrival and departure experience. They are responsible for managing guest inquiries, comments, and concerns while maintaining the hotel's high standards of service.

Requirements

Candidates should have 1-2 years of experience in a luxury hotel environment and proficiency in property management systems. Excellent interpersonal skills, a professional presentation, and the ability to work flexible shifts including weekends and overnights are required.

Benefits

• Paid time off • Vacation • Floating days • Travel discounts • Complimentary meals • Complimentary dry cleaning • Training and development • Educational assistance • Extended benefit plan • Medical insurance • Dental insurance • Vision insurance • Pension plan • Employee recognition programs

Listed skills

• Front Desk Operations · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Communication · Preferred
• Multitasking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Front desk operations
• Guest services
• Problem solving
• Interpersonal skills
• Property management systems
• Opera PMS
• Communication
• Customer service
• Hospitality management
• Multitasking
• Lifting Ability
• Time Off Management
• Artificial Intelligence
• Customer Service
• Training And Development
• Dry Cleaning
• English Language
• Front Office
• Interpersonal Communications
• Problem Solving
• Property Management Systems
• Restaurant Operation
• Upselling
• Enthusiasm

Job areas

• Hospitality
• Customer Service & Support
• Administrative
• Front Desk Receptionist
• Receptionist
• Receptionists (general)
• Receptionists and Information Clerks