Shift Team Lead

Job summary

Oversee daily store operations including opening/closing procedures, cash handling, and maintaining visual merchandising standards. Support and guide team members on the sales floor while resolving customer concerns and coordinating shift performance.

Job details

Company Description Fox Group is a leading international retail group with a growing portfolio of homegrown and global fashion and lifestyle brands. With more than 1,000 stores worldwide, robust online capabilities, and a complete supply chain, the group is positioned for continued expansion and innovation. Fox Group is publicly listed on the Tel Aviv Stock Exchange and leverages one of Israel’s most extensive loyalty programs, reflecting a strong and stable market presence. Fox Group Canada Inc. operates Mango, Laline, Fox, and Nike (through Retailors) in Canada, with a vision to lead retail in every category and territory where it operates. Role Description The Shift Team Lead is a part-time, on-site position based in Newmarket, ON. This role is responsible for overseeing daily store operations during assigned shifts, including opening and closing procedures, maintaining visual merchandising standards, and ensuring accurate cash handling. The Shift Team Lead supports and guides team members on the sales floor, helps manage customer flow, and ensures that service standards and company policies are consistently met. Day-to-day tasks include monitoring inventory levels, coordinating break schedules, resolving customer concerns, and communicating shift performance updates to store management. The role also involves assisting with training new team members and contributing to a positive, inclusive, and results-focused store culture. Qualifications Experience in retail or customer-facing environments, with skills in customer service, sales support, and basic cash handling. Strong leadership and team coordination abilities, including shift supervision, task delegation, and coaching of team members. Solid organizational and time management skills to manage multiple priorities, maintain store standards, and meet shift objectives. Effective communication and interpersonal skills to interact with customers, colleagues, and management in a clear and respectful manner. Ability to work on-site in Newmarket, ON, including evenings, weekends, and holidays as required. Comfort with using point-of-sale systems and learning new retail technologies; previous experience with fashion or lifestyle brands is an asset. Demonstrated reliability, professionalism, and commitment to maintaining a safe, inclusive, and welcoming store environment. High school diploma or equivalent preferred; prior experience in a supervisory or key holder role is considered an advantage you may apply on: https://foxgroupcanada.bamboohr.com/careers/987

What you’ll do

Oversee daily store operations including opening/closing procedures, cash handling, and maintaining visual merchandising standards. Support and guide team members on the sales floor while resolving customer concerns and coordinating shift performance.

Requirements

Requires experience in retail or customer-facing environments with strong leadership and organizational abilities. A high school diploma is preferred, and candidates must be available to work evenings, weekends, and holidays on-site.

Listed skills

• Time management · Preferred
• Point-of-sale systems · Preferred
• Customer service · Preferred
• Leadership · Preferred
• Cash handling · Preferred
• Coaching · Preferred
• interpersonal communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Sales Support
• Cash Handling
• Leadership
• Team Coordination
• Shift Supervision
• Task Delegation
• Coaching
• Organizational Skills
• Time Management
• Interpersonal Communication
• Point-of-Sale Systems
• Visual Merchandising
• Inventory Monitoring

Job areas

• Retail
• Management & Leadership
• Customer Service & Support
• Sales