AUTOMOTIVE SERVICE ADVISOR

Job summary

Act as the primary point of contact for customers, greeting them and translating their vehicle needs to technicians. Provide clear repair estimates, updates, and final invoice explanations to ensure customer satisfaction.

Job details

Service Advisor – Fox Subaru Are you a natural "people person" who loves helping others, solving problems, and putting a smile on someone's face? At Fox Subaru in Fredericton, we believe that mechanical skills can be taught, but a warm, genuine personality can’t. We are looking for an enthusiastic, highly personable Service Advisor to be the welcoming face of our service department. If you have outstanding communication skills, a positive attitude, and a passion for customer service, no previous automotive experience is required! We will gladly train you on the technical side of the job—we just need you to bring the energy and the care. Key Responsibilities Be the Welcoming Face: Greet our guests promptly and warmly as they arrive, making them feel comfortable and valued right away. Listen and Understand: Take the time to listen carefully to customer concerns, asking friendly questions to accurately capture what their vehicle needs. Translate with Ease: Act as the liaison between our guests and our skilled technicians—explaining maintenance recommendations and repair options in clear, simple terms (no confusing jargon!). Keep Guests in the Loop: Provide clear estimates, follow up with friendly updates while their vehicle is in the shop, and walk them through their final invoice when it's time to head home. Deliver Peace of Mind: Ensure every guest drives away feeling heard, respected, and completely satisfied with their experience. What You Bring to the Table (The "Must-Haves") Exceptional People Skills: An incredibly friendly, empathetic, and outgoing personality. You love interacting with people and naturally build rapport and trust. A Willingness to Learn: You don't need to know what's under the hood yet! You just need a curious mind and an eagerness to learn the ropes of the automotive world. Calm Under Pressure: A positive, solution-oriented attitude that keeps you shining in a fast-paced environment. Great Organization: Strong communication skills and an eye for detail when writing up service requests. Requirements: A valid driver’s license with a clean driving record. What We Offer Full Training & Mentorship: We will teach you everything you need to know about vehicles, maintenance, and dealership systems step-by-step. Competitive Compensation & Benefits: A rewarding pay structure with health, dental, and wellness coverage. Career Growth: A fantastic entry point into dealership management, service operations, or sales. A Fun, Supportive Culture: Join a collaborative team where your positive energy is celebrated and your hard work is rewarded. How to Apply Because personality is our number one priority for this role, we want to make it as easy as possible to connect! Apply Online: Submit your resume and a quick note about why you love working with people through our online application. Drop by in Person: If you’d rather let your great energy shine right away, bring your resume directly to Fox Subaru. Head into the showroom and ask for the Service Manager—we’d love to say hello! Location: 840 Prospect Street, Fox Subaru Fredericton, NB

What you’ll do

Act as the primary point of contact for customers, greeting them and translating their vehicle needs to technicians. Provide clear repair estimates, updates, and final invoice explanations to ensure customer satisfaction.

Requirements

Candidates must possess exceptional people skills, a positive attitude, and a valid driver's license with a clean record. No previous automotive experience is required as full training is provided.

Benefits

• Health Coverage
• Dental Coverage
• Wellness Coverage
• Training
• Mentorship

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Organization · Preferred
• interpersonal skills · Preferred
• Communication Skills · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Communication Skills
• Problem Solving
• Interpersonal Skills
• Organization
• Conflict Resolution
• Active Listening
• Time Management

Job areas

• Customer Service & Support
• Retail
• Transportation
• Trades

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