Technical Business Analyst - PEGA CDH

Job summary

The role involves gathering requirements and designing customer marketing offers using Pega CDH and Next Best Action principles. The analyst will act as a liaison between technical and business teams to optimize personalized customer journeys and analyze campaign performance.

Job details

An Initial AI Screening will be conducted for this role. Please Click Here to complete your AI screening while submitting your application. Contract Duration: 10/05/2026 to 10/04/2027 Key Accountabilities: Responsible for Requirement gathering and support Design, build and execute customer marketing offers/communications based on eligibility, analytics, decisioning logic and segmentations to help elevate our customer’s experiences across channels and move to a personalized 1:1 customer journey Apply Next Best Action design principles to build & test decision strategies/campaign eligibility using Pega application to execute and monitor marketing offers Document and implement business requirements to deliver key customer interactions across multiple channels Analyze and synthesize data around campaign presentment and customer responses to identify trends, deliver key insights and business recommendations around a customer-first approach to driving acquisition and engagement Act as liaison between analytics, marketing, product lines, technology, quality assurance, business stakeholders and channel partners Provide subject matter expertise on customer contact and support data validation activities Support production incident investigations and inquiries through our department help desk email Must Have skills: 5-7+ years of experience as a Technical Business Analyst 2+ years’ experience with PEGA CDH Marketing Campaign Delivery Experience with Pega Marketing/Pega Decision Manager/Customer Decision Hub (CDH) preferred Experience with targeted leads/campaign execution and segmentation. 4+ years’ experience working with large data sets and relational databases with advanced SQL skills Nice to have: Familiarity with banking products Experience with Google Cloud Platform Previous experience with Data bricks. Recent experience with Python Soft Skills Required: Strong Communication and collaboration skills Self-motivated, strong quantitative skills, attention to detail, a high aptitude for problem solving and a natural interest in understanding customer behavior Analytical mindset Education: Bachelor’s Degree - Analytical background with a quantitative focus, such as statistics, applied mathematics, economics, computer science Certified with Pega an asset FP Inc. is committed to creating an inclusive environment where all team members and clients feel like they belong. In accordance with the requirements set out in the Employment Standards Act, FP Inc. hereby declares that AI is utilized in the screening process for this position. The hourly compensation range for this role is $50/hr -$62/hr. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience. We advocate for you and welcome anyone regardless of race, colour, religion, national origin, sex, physical or mental disability, or age.

What you’ll do

The role involves gathering requirements and designing customer marketing offers using Pega CDH and Next Best Action principles. The analyst will act as a liaison between technical and business teams to optimize personalized customer journeys and analyze campaign performance.

Requirements

Candidates need 5-7+ years of experience as a Technical Business Analyst, including at least 2 years with Pega CDH and advanced SQL skills. A bachelor's degree in a quantitative field is required, and Pega certification is considered an asset.

Listed skills

• SQL · Preferred
• Problem solving · Preferred
• Data analysis · Preferred
• Communication · Preferred
• Python · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Pega CDH
• Technical Business Analysis
• SQL
• Next Best Action Design
• Requirement Gathering
• Marketing Campaign Delivery
• Data Analysis
• Relational Databases
• Pega Decision Manager
• Segmentation
• Google Cloud Platform
• Databricks
• Python
• Communication
• Problem Solving
• Quantitative Analysis

Job areas

• Technology
• Data & Analytics
• Software
• Finance & Accounting
• Marketing