Operations Associate

Job summary

The Operations Associate is responsible for assisting customers with product needs, providing product knowledge, and ensuring a safe, organized yard environment. They also handle loading products into vehicles and performing daily maintenance and closing duties.

Job details

The Operations Team Member is responsible for assisting all customers in the yard with their product needs while maintaining a safe, clean, and organized environment. They play an important role as they generally are the first and last contact with our customers. ROLES & RESPONSIBILITIES * Greeting all customers in a friendly manner with 60 seconds * Approaching and interacting with all customers within 15 feet * Assist all customers in finding products and offering product knowledge to enhance their shopping experience * Anticipate the customer’s project and suggest additional products to meet customer’s needs using the SMART, customer service standard (Seek, Make assessment, Add-ons, Review customer needs, Thank them) * Assisting all customers to load product into their vehicles * Completing the daily cleaning and upkeep of the yard, including culling lumber, organizing and flat stacking lumber, price and product labelling & maintaining pallets and stock * Keeping a clean and safe working environment for customers and employees * Ensuring always in compliance with WorkSafe Standards * Be proactively aware of all promotions and product availability * Completing opening and closing duties for the yard. QUALIFICATIONS * Forklift Certification or Previous Experience on Forklift are an asset * Ability to work a flexible schedule including weekends and holidays * Must be able and willing to work in all types of weather conditions * A Passion for Customer Service with a “go above and beyond” attitude * Demonstrates a willingness to learn about products * Able to lift at least 50 lbs * Detail orientated and strong attention to following safe work practices * Excellent listening, communication, and interpersonal skills * Previous lumber, construction and/or retail experience is an asset

What you’ll do

The Operations Associate is responsible for assisting customers with product needs, providing product knowledge, and ensuring a safe, organized yard environment. They also handle loading products into vehicles and performing daily maintenance and closing duties.

Requirements

Candidates should have a passion for customer service and the ability to perform physical tasks, including lifting at least 50 lbs. Previous experience in lumber, construction, or retail, as well as forklift certification, are considered assets.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Product Knowledge · Preferred
• interpersonal skills · Preferred
• Detail-oriented · Preferred
• Safety Compliance · Preferred
• Forklift operation · Preferred
• Communication · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Forklift Operation
• Communication
• Interpersonal Skills
• Product Knowledge
• Safety Compliance
• Lifting
• Detail Oriented
• Inventory Management
• Retail Experience
• Time Management
• Lifting Ability
• Willingness To Learn
• Forklift Certification
• Forklift Truck
• Interpersonal Communications
• Operations
• Palletizing

Job areas

• Retail
• Customer Service & Support
• Construction
• Logistics
• Operations Associate
• Fuel Service Attendant
• Service Station Attendants
• Automotive and Watercraft Service Attendants