Retail Supervisor

Job summary

The Retail Supervisor is responsible for leading the team, managing department operations, and ensuring an exceptional customer experience. They handle daily store tasks, including opening and closing procedures, inventory management, and staff development.

Job details

Who We Are We’re a team that puts customers first, invests in our people, and takes pride in being part of the local community. We’re looking for an experienced retail leader who leads by example, genuinely cares about their team, and is ready to take ownership and help the store perform at its best. What’s in it for You * Extended health benefits package * RRSP matching program * Real opportunities to grow and advance within the company * Ongoing learning and development opportunities * Employee discount on retail products after the first three months * Employee and Family Assistance Program to support your well-being and that of your family * A team culture built on three core values: Customers First, Inspired People, and Community Connection About the Role As a Retail Supervisor, you’ll be a key part of our store leadership team – responsible for your department, your team, and making sure customers have an exceptional experience every time they walk through the door. You’ll be visible on the floor, involved with your team, and trusted with the responsibility of opening and closing the store. This role is a step up from associate level – you’ll lead and develop a team, manage department performance, make recommendations to the Store Manager, and handle the day-to-day decisions that keep things running smoothly. It suits someone who is confident leading others, thrives in a fast-paced retail environment, and is ready to grow their career in store management. What You’ll Be Doing People Leadership * Leading your team to build strong relationships with customers and deliver exceptional service every shift * Managing associate performance through development, coaching, recognition, and ongoing feedback * Monitoring daily team activities and providing guidance whenever needed * Ensuring department staffing levels meet business needs – following up on call-ins and finding replacements as required * Assisting with employee recruitment, orientation, promotion, retention, and termination activities Department & Store Operations * Maintaining your assigned department to a high standard – strong merchandising, product knowledge, and a 100% in-stock position * Making recommendations to the Store Manager on inventory, overhead organization, and cross-merchandising opportunities to drive sales * Reviewing reports on sales, open orders, transfers, and open purchase orders * Communicating store sales, events, and promotional activities to your team * Completing regular store walks to identify service or security gaps and address operational needs * Maintaining and initiating the Grand-Open Readiness Checklist * Opening and closing the store responsibly, including the security of keys and alarm codes entrusted to you Customer Experience & Compliance * Investigating, resolving, and escalating customer issues as appropriate – you’re empowered to make it right * ensuring compliance with WorkSafeBC and Asset Protection Standards – protocols are clearly communicated and consistently followed by your team What We’re Looking For Here’s what will set you up for success in this role: * Minimum 2 years of retail sales associate experience * 1-2 years of supervisory or team leadership experience * A natural people leader – you motivate, develop, and hold your team accountable with confidence and care * Strong customer service skills and a genuine commitment to delivering an exceptional experience * Excellent organizational skills and attention to detail – you can think on your feet and escalate when needed * High level of integrity, responsibility, and confidentiality in all aspects of store operations * Availability to work a flexible schedule including days, evenings, and weekends * Proficiency with retail systems and reporting tools is an asset If this sounds like you, we’d love to hear from you. Apply today and come be part of a team that’s proud of where they work and who they serve.

What you’ll do

The Retail Supervisor is responsible for leading the team, managing department operations, and ensuring an exceptional customer experience. They handle daily store tasks, including opening and closing procedures, inventory management, and staff development.

Requirements

Candidates must have at least 2 years of retail sales experience and 1-2 years of supervisory or team leadership experience. The role requires strong organizational skills, the ability to work a flexible schedule, and a commitment to maintaining high operational standards.

Benefits

• Extended health benefits package • RRSP matching program • Opportunities to grow and advance • Ongoing learning and development opportunities • Employee discount • Employee and Family Assistance Program

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Decision Making · Preferred
• Communication · Preferred
• Reporting · Preferred
• Inventory management · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail leadership
• Team management
• Customer service
• Merchandising
• Inventory management
• Performance coaching
• Staffing
• Conflict resolution
• Operational compliance
• Reporting
• Security protocols
• Communication
• Organizational skills
• Attention to detail
• Problem solving
• Decision making
• Retail Operations
• Product Knowledge
• Organizational Skills
• Asset Protection
• Management
• Customer Service
• Confidentiality
• Sales
• Leadership
• Coaching
• Retail Sales
• Team Leadership
• Reporting Tools
• Detail Oriented

Job areas

• Retail
• Management & Leadership
• Customer Service & Support
• Sales
• Retail Supervisor
• Retail Store Supervisor
• Shop Supervisors
• First-Line Supervisors of Retail Sales Workers