Sales Associate

Job summary

The Sales Associate is responsible for providing an excellent shopping experience by greeting customers, assisting with product selection, and processing transactions efficiently. They also support team operations by maintaining store appearance, managing special orders, and ensuring compliance with safety standards.

Job details

Who We Are We’re a team that puts customers first, invests in our people, and takes pride in being part of the local community. Whether you’re just starting out or looking for a role where you can grow and build real product knowledge – we’d love to meet you. What’s in it for You * Real opportunities to grow and advance within the company * Hands-on learning and product knowledge training – no experience needed * Employee discount on retail products after the first three months * Employee and Family Assistance Program to support your well-being and that of your family * A team culture built on three core values: Customers First, Inspired People, and Community Connection About the Role As a Sales Associate, your main priority is to give every customer the best shopping experience possible. You’ll greet customers, help them find the right products for their projects, suggest add-ons they might not have thought of, and process transactions quickly and efficiently. You’ll also handle special orders, support your teammates, and keep your area of the store looking great. You’re often one of the first people a customer talks to, so your attitude and product knowledge make a real difference. You’ll also be an important part of the team – communicating openly, pitching in wherever needed, and helping create an environment where customers and colleagues both feel welcome. What You’ll Be Doing * Greeting customers within a 5-foot distance in a friendly manner, in accordance with our greeting policy * Assisting customers in finding products and offering product knowledge to enhance their shopping experience * Using our customer service approach – Greet, Qualify, Recommend, and Close – to understand each customer’s project and suggest the right products and any helpful add-ons * Looking up products and prices for customers using our systems and website, including special orders and regular products * Creating special orders and ordering products for customers as required, and following up when their order has arrived * Processing transactions quickly and professionally, including returns and exchanges * Facing shelves and completing minor stock replenishment and shelf cleaning as requested * Staying proactively informed on promotions and product availability * Working collaboratively with teammates to keep the store running smoothly and to support a great customer experience * Completing opening and closing duties * Always working in compliance with WorkSafe standards What We’re Looking For No prior retail or building materials experience? No problem – we’re happy to train the right person. Here’s what will set you up for success: * A genuine passion for customer service and making people feel welcome * Curiosity and willingness to learn about our products – over time you’ll become a go-to resource for customers planning their projects * A collaborative, team-first mindset – you communicate openly and pitch in wherever needed * Excellent listening, communication, and interpersonal skills * Detail oriented with a strong commitment to safe work practices * Availability to work a flexible schedule including evenings and weekends * Previous customer service or retail experience is an asset If this sounds like you, we’d love to hear from you. Apply today and come be part of a team that’s proud of where they work and who they serve.

What you’ll do

The Sales Associate is responsible for providing an excellent shopping experience by greeting customers, assisting with product selection, and processing transactions efficiently. They also support team operations by maintaining store appearance, managing special orders, and ensuring compliance with safety standards.

Requirements

No prior retail or building materials experience is required as full training is provided. Candidates should possess strong communication skills, a collaborative mindset, and the availability to work a flexible schedule including evenings and weekends.

Benefits

• Real opportunities to grow and advance • Hands-on learning and product knowledge training • Employee discount on retail products • Employee and Family Assistance Program

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Product Knowledge · Preferred
• interpersonal skills · Preferred
• Detail-oriented · Preferred
• Safety Compliance · Preferred
• Sales · Preferred
• Communication · Preferred
• Stock Replenishment · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Product knowledge
• Communication
• Interpersonal skills
• Active listening
• Transaction processing
• Sales
• Teamwork
• Detail oriented
• Safety compliance
• Stock replenishment
• Problem solving
• Product Knowledge
• Merchandise Returns
• Curiosity
• Willingness To Learn
• Planning
• Merchandise Exchanges
• Customer Service
• Interpersonal Communications
• Greeting Customers
• Detail Oriented

Job areas

• Retail
• Customer Service & Support
• Sales
• Sales Associate
• Retail Sales Associate (General)
• Shop Sales Assistants
• Retail Salespersons