Yard Associate

Job summary

The Yard Associate is responsible for greeting customers, assisting with product selection, and loading materials into vehicles. They also maintain the yard's cleanliness, organization, and safety standards while collaborating with the store team.

Job details

Who We Are We’re a team that puts customers first, invests in our people, and takes pride in being part of the local community. Whether you’re just starting out in your career or looking for a role where you can grow, we’d love to meet you. What’s in it for You * Hands-on learning and product knowledge training * Real opportunities to grow and advance within the company * Employee discount on retail products after the first three months * Employee and Family Assistance Program (EFAP) to support your well-being and that of your family * A team culture built on three core values: Customers First, Inspired People, and Community Connection About the Role As a Lumber Yard Associate, you’ll be the friendly face our customers count on from the moment they pull into the moment they drive away. You’ll help them find exactly what they need, load up their vehicles, and keep our yard running smoothly. This is an active, outdoor role, and no two days are the same. You’re generally the first and last point of contact for our customers, so your attitude and energy make a real difference. You’ll also work closely with the rest of the yard and store team to make sure everything runs like clockwork. What You’ll Be Doing * Greeting all customers in a friendly manner within 60 seconds of their arrival * Approaching and interacting with any customers within 15 feet of you * Helping customers find products and sharing product knowledge, including being able to identify and differentiate lumber species, grades, dimensions, and common building materials * Using our customer service approach – Greet, Qualify, Recommend, and Close – to understand each customer’s project and suggest the right products (and any helpful add-ons) * Loading products into customers’ vehicles * Completing daily yard upkeep: culling and flat-stacking lumber, labelling products and prices, maintaining pallets, and keeping stock organized * Keeping the yard clean, safe, and welcoming for both customers and teammates * Collaborating with the store team to communicate product availability, flag stock issues, and ensure a seamless customer experience from yard to checkout * Always working in compliance with WorkSafeBC Standards * Staying in the loop on current promotions and product availability * Completing opening and closing duties for the yard What We’re Looking For No experience in lumber or construction? No problem, we’ll teach you what you need to know! Here’s what will set you up for success: * A passion for customer service and a go-above-and-beyond attitude * Curiosity and willingness to build product knowledge * Willingness to learn about products and a genuine curiosity about what customers are building * A collaborative, team-first mindset * Excellent listening, communication, and interpersonal skills * Detail oriented with a strong commitment to safe work practices * Ability to lift at least 50 pounds * Comfortable working in all types of weather conditions * Availability to work a flexible schedule, including weekends and holidays * Forklift certification or previous forklift experience is an asset * Previous experience in lumber, construction, or retail is an asset If this sounds like you, we’d love to hear from you. Apply today and come be part of a team that’s proud of where they work and who they serve.

What you’ll do

The Yard Associate is responsible for greeting customers, assisting with product selection, and loading materials into vehicles. They also maintain the yard's cleanliness, organization, and safety standards while collaborating with the store team.

Requirements

No prior experience in lumber or construction is required, as training is provided. Candidates must be able to lift at least 50 pounds, work in various weather conditions, and maintain a flexible schedule including weekends and holidays.

Benefits

• Hands-on learning • Product knowledge training • Career advancement opportunities • Employee discount • Employee and Family Assistance Program

Listed skills

• Customer service · Preferred
• Loading · Preferred
• Product Knowledge · Preferred
• interpersonal skills · Preferred
• Detail-oriented · Preferred
• Safety Compliance · Preferred
• Forklift operation · Preferred
• Communication · Preferred
• Team Collaboration · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Interpersonal skills
• Product knowledge
• Lumber identification
• Building materials knowledge
• Loading
• Inventory management
• Safety compliance
• Forklift operation
• Team collaboration
• Detail oriented
• Active listening
• Product Knowledge
• Lifting Ability
• Curiosity
• Willingness To Learn
• Forklift Certification
• Customer Service
• Forklift Truck
• Interpersonal Communications
• Palletizing
• Detail Oriented

Job areas

• Retail
• Construction
• Customer Service & Support
• Trades
• Logistics
• Yard Associate
• Warehouse Worker
• Freight Handlers
• Laborers and Freight, Stock, and Material Movers, Hand