Retail Specialist Erin Mills Town Centre

Job summary

The Retail Specialist is responsible for driving sales by promoting mobile plans and products to customers. They must provide outstanding customer service while maintaining an engaging and competitive retail environment.

Job details

Company Description At Freedom, we’re proud to be leaders in a movement that brings affordable wireless services to Canadians – we’re always on the lookout for go-getters that are committed to disrupt the status quo. Does that sound like you? We’d love to meet you.Short Description Job Description As a Retail Specialist, Key Holder you will… Drive sales by offering best-in-class mobile plans to our customers Live out our Values to provide outstanding customer service Ensure an engaging and exciting workplace for yourself and peers You’ve applied to this role because you don’t shy away from a challenge. You’re goal-oriented and in control of your own destiny! You have excellent verbal communication that allows you to encourage unscripted, organic and engaging conversations with our customers. You love reaching your personal and professional objectives and want to be a part of a team that celebrates success together. As a Retail Specialist, Key Holder, your primary daily interactions will be with your co-workers and customers. You will be an integral part of a welcoming and diverse environment that encourages healthy competition for sales incentives. You will highlight the benefits of Freedom Mobile and educate our customers on the latest products and promotions available.Qualifications The ability to have an engaging conversation to discover our customer’s needs and deliver a winning solution Experience working within a fast-paced environment where customers can expect prompt and personal service A positive attitude that leads to exceptional customer experience Availability to work a variety of shifts including evenings, weekends and statutory holidays Additionnal Information The position is a unionized role, and the starting salary stipulated in the collective agreement is $17.75 per hours plus commissions. Take advantage of a customizable health & dental benefits program and opportunities for company-matched pension (according to position). Promote your health with the wellness program, which focuses on physical, psychological, financial, and social health. Benefit from the Employee Assistance Program for you and your family, including Virtual Healthcare. Participate in projects that make an impact and take on challenges that will allow you to surpass yourself. Develop your full potential and imagine what you can become within Quebecor’s family through our various career opportunities. This posting is for an existing vacancy. Check out our Activity Report for an overview of the projects to which you could contribute ! We value your uniqueness ! We are committed to creating and maintaining an accessible, equitable and inclusive workplace that reflects the diversity of the community to which we belong. We strive to provide a work environment where each individual is valued and respected for who they are and can realize their full potential. We're eager to discover all the qualities that make you unique! We are happy to make accommodations to promote accessibility upon request. If you need an accommodation at any stage of the process, please don't hesitate to let us know when you first contact us.

What you’ll do

The Retail Specialist is responsible for driving sales by promoting mobile plans and products to customers. They must provide outstanding customer service while maintaining an engaging and competitive retail environment.

Requirements

Candidates must possess excellent verbal communication skills and the ability to engage customers in unscripted conversations. Availability to work flexible shifts, including evenings, weekends, and statutory holidays, is required.

Benefits

• Health insurance
• Dental benefits
• Company-matched pension
• Wellness program
• Employee assistance program
• Virtual healthcare

Listed skills

• Sales · Preferred
• Customer service · Preferred
• Communication · Preferred
• Conflict Resolution · Preferred
• interpersonal skills · Preferred
• Retail operations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Sales
• Customer service
• Communication
• Product education
• Goal-oriented
• Conflict resolution
• Interpersonal skills
• Retail operations
• Workplace Inclusivity
• Virtual Health
• Positivity
• Customer Service
• Employee Assistance Programs
• Psychology
• Verbal Communication Skills
• Goal-Oriented

Job areas

• Retail
• Customer Service & Support
• Sales
• Retail Specialist
• Retail Sales Consultant
• Shop Sales Assistants
• Retail Salespersons

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