Field Onboarding Specialist I (Denver, CO / Field-based)

Job summary

The specialist visits patients and caregivers in their homes to facilitate the enrollment process and coordinate the start of care. They manage eligibility paperwork, provide education, and maintain detailed case notes in Salesforce.

Job details

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S. We pride ourselves on our values which drive the level of care that we deliver to our patients: * Here For You (An attitude of service, empathy, and availability) * Own It (Drive and ownership) * Do the Right Thing (High integrity) * Be Positive (Great attitude and a can-do positive approach to challenges) Join our team and make a positive impact on the lives of others! We are looking for a Field Onboarding Specialist I for our team in Colorado. This is a field-based role with required fieldwork through the Denver, CO area. The Field Onboarding Specialist is a field-based role where you will travel through Central Colorado meetings with patients and caregivers in their homes. This role supports the Intake team ensuring the patient and caregiver in providing education, submitting required documents, and brief orientation to ensure coordination for start of care. Every day you will: · Visit patients and caregivers in their homes to support the enrollment process to start of care. · Act as primary point of contact supporting the completion of eligibility and employment paperwork for the caregiver. · Demonstrate effective case management by maintaining a 3-hour email, chatter and voicemail response time. · Achieve monthly standard to enroll a minimum 40% of caregivers based on state standards. · Navigate multiple systems as required to complete the enrollment process. · Maintain detailed case notes in Salesforce. · Adhere to HIPAA guidelines and compliance expectations. · Other duties as assigned by management Education / Experience * 1+ years’ experience in field-based role · * Excellent written and verbal communication skills · * Your own reliable transportation and ability to travel as required · * A self-starter personality and the ability to work independently with minimal supervision · * Ability and discipline to work remotely as required · * Bilingual Spanish nice to have The Ideal Candidate Will Possess * A positive can-do attitude. In alignment with our core values. · * Exhibit a high level of patience and ability to communicate effectively and build trust. · * Able to commute to patient and caregiver homes · * A passion for providing a high level of customer service, including the ability to show empathy and active listening. · * Ability to resolve issues with clients comfortably. · * High level of discretion, judgment, integrity, professionalism, and strong decision-making skills. · * Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues. Why work at FreedomCare? We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career. This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others! At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics. #INDHV

What you’ll do

The specialist visits patients and caregivers in their homes to facilitate the enrollment process and coordinate the start of care. They manage eligibility paperwork, provide education, and maintain detailed case notes in Salesforce.

Requirements

Candidates need at least one year of experience in a field-based role and must possess reliable transportation for travel in Central Colorado. Strong communication skills, computer proficiency, and the ability to work independently are required.

Benefits

• Medical Benefits • Retirement Plans • Wellness Programs • Company Events • Learning Opportunities

Listed skills

• Time management · Preferred
• Customer service · Preferred
• written communication · Preferred
• Problem solving · Preferred
• Decision Making · Preferred
• case management · Preferred
• Salesforce · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Case Management
• Customer Service
• Salesforce
• HIPAA Compliance
• Written Communication
• Verbal Communication
• Spanish Bilingualism
• Time Management
• Problem Solving
• Decision Making

Job areas

• Healthcare
• Customer Service & Support
• Administrative
• Social Services