Bilingual (French) Customer Service Representative

Job summary

Deliver high-quality customer service in English and French, managing the full order cycle from entry in SAP through delivery. Coordinate with internal departments and warehouses to resolve pricing, inventory, and shipping discrepancies.

Job details

As a global healthcare company, Fresenius Kabi is Committed to Life. The company’s products, technologies, and services are used for the therapy and care of critically and chronically ill patients. With more than 41,000 employees and presence in over 100 countries, Fresenius Kabi’s expansive product portfolio focuses on providing access to high-quality and lifesaving medicines and technologies. WHAT WE OFFER! Benefits At Fresenius Kabi Canada we foster a collaborative environment where employees are encouraged to share ideas and contribute to meaningful work. We offer unique learning opportunities to grow and build your career. In addition, we value each and every contributor and offer various benefits and rewards (as applicable) including: Company paid health and dental benefits that start on your first day of employment Company matched RRSP program Generous vacation plan with one extra day accrual for each year of service Paid float days and paid sick days Employee assistance program Casual office dress code Employee recognition program Perkopolis & Goodlife Discounts Professional growth and development opportunities We are currently seeking a Bilingual (French) Customer Service Representative to join our team! Main Responsibilities Deliver industry-leading customer service in English and French to internal and external customers. Answer customer service calls and direct inquiries to the appropriate departments. Process customer orders and enter them accurately into SAP, following orders from entry through delivery. Provide order status information and assist with stock availability, backorders, pricing discrepancies, complaints, lost shipments and other order discrepancies. Communicate with internal departments, warehouses and distribution partners to resolve pricing, inventory, shipping and customer account issues. Process credit and debit memos, product returns and customer account changes according to established procedures. Perform other duties as assigned. Qualifications Undergraduate degree or college diploma in a relevant discipline and two years of related experience, or an equivalent combination of education, training and experience. Fluently bilingual in business English and French, with excellent written and verbal communication skills. Strong customer service/order desk experience, with a focus on customer satisfaction. Strong computer skills in Microsoft Office and SAP. Excellent organizational, problem-solving and continuous improvement skills. Strong attention to detail, with the ability to multitask and manage fluctuating workloads. Self-motivated and able to work with minimal supervision. Prior experience in the healthcare or pharmaceutical industry is preferred. The pay range for this role is: $60,000.00- $78,000.00 annually. Placement within the range will be determined based on relevant skills, experience, qualifications, and internal equity. The final offer will reflect the successful candidate's background and demonstrated capabilities. This position is an existing vacancy within the organization. MORE ABOUT US! As ONE team, the companies in the Fresenius Group are committed to providing lifesaving and life-changing healthcare solutions on a global scale. In Biopharma, Fresenius Kabi offers cutting-edge biosimilars for autoimmune diseases and oncology. With leading market positions in Clinical Nutrition, a broad portfolio of enteral and parenteral products makes a distinct difference in patients’ nutritional status. In MedTech, the company provides vital infusion pumps, cell and gene therapy devices, disposables, and more. Fresenius Kabi is the global leader in supplying blood collection bags and devices, supporting blood banks and healthcare facilities worldwide. The company’s I.V. Generics and Fluids for infusion therapy help save millions of lives every year, in emergency medicine, surgery, oncology, and intensive care. Fresenius Kabi takes a holistic approach to healthcare and uniquely combines experience, expertise, innovation, and dedication – making a difference in the lives of almost 450 million patients annually. Inclusion and Equal Opportunity Employment At Fresenius Kabi Canada, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities. We are an equal opportunity employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, we are committed to providing accommodations and will work with candidates to meet their needs and provide an accessible candidate experience. If you are a person with a disability and require assistance during the application process, please let us know (hrcanada@fresenius-kabi.com). We welcome members of all backgrounds, experiences and perspectives to apply. Artificial Intelligence (AI) Use In Recruitment Fresenius Kabi uses AI-supported tools to help compare applicant résumés with job requirements and identify potential matches. These tools do not make hiring decisions. All candidate reviews, selections, and decisions are made by our recruitment team.

What you’ll do

Deliver high-quality customer service in English and French, managing the full order cycle from entry in SAP through delivery. Coordinate with internal departments and warehouses to resolve pricing, inventory, and shipping discrepancies.

Requirements

Requires a college diploma or undergraduate degree with two years of related experience and fluency in business English and French. Proficiency in SAP and Microsoft Office is essential, with a preference for healthcare or pharmaceutical industry experience.

Benefits

• Health benefits • Dental benefits • Company matched RRSP program • Vacation plan • Paid float days • Paid sick days • Employee assistance program • Casual office dress code • Employee recognition program • Perkopolis & Goodlife Discounts • Professional growth and development opportunities

Listed skills

• SAP · Preferred
• Customer service · Preferred
• written communication · Preferred
• Problem solving · Preferred
• Multitasking · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Bilingual English and French
• Customer Service
• SAP
• Microsoft Office
• Order Processing
• Problem Solving
• Multitasking
• Written Communication
• Verbal Communication
• Organizational Skills

Job areas

• Customer Service & Support
• Healthcare
• Manufacturing
• Logistics
• Administrative