Assistant Manager - Laser Tag at Londonderry

Job summary

The Assistant Manager is responsible for delivering outstanding customer experiences and managing the daily operations of the entertainment center. Key duties include coaching staff, handling hiring and training, and leading shifts during weekends and evenings.

Job details

We're Laser City! We looking for an experienced Assistant Manager to join our team for our new Londonderry Mall location in Edmonton! We offer action packed Laser Tag, Mini Paintball, eSports and more! We specialize in special occasion events - birthday parties, corporate events, sports teams, etc. We create memories through fun experiences. Our Assistant Manager will help us deliver amazing customer experiences to our guests while helping us to manage and grow our awesome team. Some of the tasks you will be required to do: • Delivers outstanding customer service and will deal with customer issues as needed • Maintains staff performance by coaching to develop our team's skill set and holding employees accountable to their actions • Will be actively involved in the employee hiring and assessment process • Shift Lead Weekends and Evenings, and through the week for private bookings • Work in the office in a customer service role • Assist in scheduling, hiring and training of employees We're a relaxed, fun place to work. Everyone gets on well with everyone else and has fun at work. Our customers walk out the door saying "that was so much fun", so it's not hard to enjoy your work. If you're having fun, they're having fun. Please note you must be available to work Saturday AND Sunday. This is a full-time, 40 hours a week role. We look forward to hearing from you! We only add fun, driven people to our team, so please don't just fill in the form "here's my resume". You will not get a call if you do that. Tell us a little about yourself. Tell us a little about what you're looking for (hours, availability, etc). Tell us why you'd be awesome at this job. Also, tell us if you're a dog or cat person (this is to see who reads everything....). If you can't do these simple things, you're not detail focused, and that's a problem... The Ideal Person for this Job is: • Happy and energetic • Customer focused • A life long learner • Truly care about your position within the company • A leader rather than a boss • Likes to create a fun engaging work environment through positive reinforcement and recognition • Is great at coaching and delegating to their team • Has a strong desire to motivate staff and get the most out of their employees • Can communicate effectively through email and in person • Results driven – focused on providing an excellent product delivery every time • Drives and has their own reliable transportation Extra points for anyone with extra skills that might be useful to our business (graphic design, basic repair/renovation skills, sales experience, etc) - be sure to mention them if you do have them! Experience 1+ Years management or supervisory experience, preferably in a related field (entertainment, recreation, hospitality, etc) Experience in training part time staff Comfortable with on the spot coaching Reporting using Excel and other programs Leading and building a happy team Driver’s License This is a full time position, salary $42,000 - $50,000 Benefits after 3 months

What you’ll do

The Assistant Manager is responsible for delivering outstanding customer experiences and managing the daily operations of the entertainment center. Key duties include coaching staff, handling hiring and training, and leading shifts during weekends and evenings.

Requirements

Candidates must have 1+ years of management experience, preferably in entertainment or hospitality, and possess a valid driver's license with reliable transportation. The ideal candidate is an energetic leader who is available to work every Saturday and Sunday.

Benefits

• Benefits after 3 months

Listed skills

• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Staff Coaching
• Employee Hiring
• Staff Scheduling
• Team Leadership
• Employee Training
• Delegation
• Conflict Resolution
• Microsoft Excel
• Communication
• Performance Management
• Results Orientation

Job areas

• Sports & Recreation
• Management & Leadership
• Hospitality
• Customer Service & Support
• Creative & Media

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