Credit and Collection Team Leader

Job summary

Lead and coach Collection Specialists, manage customer accounts, and drive collection results by reducing overdue balances and resolving escalated issues. Monitor accounts receivable and team performance, support credit reviews and customer onboarding, and ensure accurate documentation and compliance with policies.

Job details

Credit and Collection Team Leader Location: Mississauga, ON Salary: $80,000–$85,000 per year Work Arrangement: On-site, 5 days per week About the Role We are seeking an experienced Credit & Collections Team Leader for our growing client in the construction industry to oversee daily collections activities, manage a portfolio of customer accounts, and provide leadership and coaching to a team of Collection Specialists. This hands-on role is ideal for a collections professional who can drive cash collection results, reduce overdue accounts, resolve disputes, and support credit risk management while developing a high-performing team. Key Responsibilities Lead, coach, and support Collection Specialists to achieve collection targets. Manage an assigned portfolio of accounts and follow up on overdue balances. Monitor accounts receivable aging and develop strategies to reduce delinquent accounts. Resolve escalated collection issues and coordinate customer dispute resolution with internal departments. Support credit reviews, credit limit recommendations, and customer onboarding. Monitor team performance, prepare reports, and identify process improvements. Ensure accurate account documentation and compliance with credit and collections policies. Qualifications 5+ years of experience in credit, collections, accounts receivable, or a related field. Previous team leadership, supervisory, or senior collections experience preferred. Strong knowledge of collections, credit risk, and dispute resolution. Excellent communication, negotiation, and problem-solving skills. Experience with ERP systems, collections tools, and Microsoft Office. Post-secondary education in Accounting, Finance, Business, or a related field is an asset. CCP designation or related certification is an asset. Compensation & Work Schedule Annual salary: $80,000–$85,000 Location: Mississauga, Ontario Schedule: On-site, 5 days per week If you are a motivated collections professional with strong leadership skills and a results-driven approach, we encourage you to apply!

What you’ll do

Lead and coach Collection Specialists, manage customer accounts, and drive collection results by reducing overdue balances and resolving escalated issues. Monitor accounts receivable and team performance, support credit reviews and customer onboarding, and ensure accurate documentation and compliance with policies.

Requirements

Requires at least five years of experience in credit, collections, accounts receivable, or a related field, with team leadership or senior collections experience preferred. Candidates should have knowledge of collections, credit risk, and dispute resolution, strong communication and negotiation skills, and experience with ERP systems and Microsoft Office; relevant post-secondary education and a CCP or related certification are assets.

Listed skills

• Team Leadership · Preferred
• Accounts receivable · Preferred
• Negotiation · Preferred
• Communication · Preferred
• Problem solving · Preferred
• Performance Reporting · Preferred
• Process Improvement · Preferred
• ERP systems · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Team Leadership
• Credit and Collections
• Accounts Receivable
• Collections Strategy
• Credit Risk Management
• Dispute Resolution
• Customer Account Management
• Negotiation
• Communication
• Problem-Solving
• Performance Reporting
• Process Improvement
• ERP Systems
• Microsoft Office
• Customer Onboarding

Job areas

• Finance & Accounting
• Management & Leadership
• Construction

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