Customer Service Representative

Customer Service Representative Temporary Assignment — Maternity Leave Coverage Location: Maple, ON (On-Site) Type: Full-Time · Temporary, 3–5 months, with potential for extension Pay: $23–$25/hour (English) · $25–$27/hour (Bilingual French/English) Start Date: As soon as possible About the Opportunity We've partnered with a well-established consumer goods company to find a dependable Customer Service Representative to cover a maternity leave. You'll join a collaborative team of eight and become a key point of contact for sales reps, customers, and the order desk — keeping day-to-day operations running smoothly. The assignment is expected to run 3–5 months, with a genuine possibility of extension and longer-term opportunities for the right person. If you take pride in being organized, reliable, and the person others can count on, we'd love to hear from you. What You'll Do Serve as the primary point of contact for Ontario sales representatives and customers Manage the Toronto Order Desk inbox, ensuring orders are processed accurately and on time Process and apply discounts within sales orders Release orders into EWM from SAP Cover VCR Order Desk operations and phone lines from 5:00–7:00 PM Act as the primary backup for the Shipping Clerk Provide backup support for Quebec sales reps, customers, and order desk operations Maintain accurate records and keep customer requests moving without delay What You Bring 1–3 years of customer service experience Experience working with an ERP system Strong administrative and clerical skills Excellent written and verbal English communication The ability to multitask, stay composed under pressure, and work well both independently and as part of a team Legally entitled to work in Canada for the full duration of the assignment Nice to Have Bilingual in French and English SAP experience Call centre customer service background Consumer Packaged Goods (CPG), logistics, or supply chain experience Interest in longer-term opportunities should they arise Schedule Regular hours: 10:00 AM – 7:00 PM, on-site, five days a week Occasional earlier coverage (6:30 AM – 3:30 PM) for vacations, illness, or operational needs Why You'll Like It A close-knit team of eight that genuinely works together Real ownership and variety — no two days look the same Competitive pay, with a premium for bilingual candidates A foot in the door with a respected company, and the potential for more How to Apply Interested — or know someone who'd be a great fit? Apply today and let's connect.

Serve as the primary point of contact for sales representatives and customers while managing the order desk inbox and processing orders. You will also handle order releases in SAP, provide backup for shipping and Quebec operations, and maintain accurate records.

Candidates should have 1–3 years of customer service experience and proficiency with an ERP system. Strong administrative skills and the ability to communicate effectively in English are required, with bilingual French skills being a plus.

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• ERP Systems
• Administrative Skills
• Clerical Skills
• English Communication
• Multitasking
• SAP
• Order Processing
• Data Entry
• French Language
• Logistics
• Supply Chain
• Consumer Packaged Goods
• Problem Solving

• Customer Service & Support
• Manufacturing
• Logistics
• Administrative

Minimum experience

0+ years

Apply by

Aug 21, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Associate

Application method

Direct apply is available