Assistant Store Manager

Job summary

The Assistant Store Manager supports the Store Manager in overseeing daily store operations, managing team performance, and ensuring high-quality customer service. They are responsible for training staff, driving sales goals, and maintaining brand standards on the sales floor.

Job details

Our BonLook - Square One Shopping Centre location is looking for someone like you to bring your exceptional skills and experience with you and join us as an Assistant Store Manager to fill an existing vacancy! This position is a full time role working 30-40 hours per week, Monday to Sunday. Availability to work days, evenings and weekends is required. About BonLook BonLook offers an innovative sales experience and stylish products with high quality. Since its inception, the company's goal has been to make prescription eyewear accessible and a must-have fashion accessory with unparalleled value. Initially launched online, the company has 35 stores in Canada and over 350 employees. Today, BonLook defines itself as the ultimate destination for a wardrobe of trendy frames, designed and created in Montreal. Why BonLook ? Participate in the success of a Canadian company founded by entrepreneurs who saw the potential to develop an entire industry. Evolve in a company whose products are conceived and designed in Montreal in a head office located in the heart of the Saint-Henri district on the banks of the Lachine Canal. Work in a company whose organizational values are applied daily: joy, excellence, innovation and transparency. Participate in a culture of diversity and inclusion in all areas of the company. Develop professionally by having access to training on optics via our internal platform and the coaching of our optician trainers. Access to a competitive total compensation package and a generous employee discount for you, your family and your friends. Position The Assistant Store Manager is responsible for all aspects of the business, as assigned by the Store Manager. They are accountable for supporting all store operations and functions and they are responsible for the customer experience. The Assistant Store Manager trains, develops and creates space for others to achieve results. Responsibilities Encourage people development through our core values Deliver continuous training to motivate the store team Manage team performance with ongoing coaching Help to proactively recruit people who are aligned with our culture and brand vision Demonstrate leadership on the sales floor by setting the standards around product knowledge, customer experience and brand image Lead, coach and provide timely feedback around sales plans and key performance indicators List, delegate and manage team responsibilities within all areas of the business Support the Store manager in the overall store recruitment strategy and and is responsible for developing our talent bench Ensure standards are consistently executed and utilize company tools to better serve the customer Ensure supervisors and stylists clearly understand and meet expectations Be accountable for the monthly strategies and the operations Represent the BonLook brand: reflect company values and brand image at all times Meet store sales goals Qualifications 1-2 years of experience in a management or relevant experience Customer service and sales experience Experience in retail business (an asset) Excellent communication skills Demonstrates a creative approach towards customers, management and complex situations Demonstrates leadership and is a team player Offers courteous and professional customer service Ability to adapt and learn quickly Ability to work alone and within a team Ability to prioritize emergencies in daily runnings of the business Ability to understand sales targets Ability to actively coach a team Focused on problem solving and solution Flexible availability (days, evenings and weekends) Working conditions Permanent full-time position Must be available days, evenings and weekends Group insurance, including medical and dental insurance, and VRSP available to all full-time employees Retail employees receive one complimentary pair of glasses, and corporate discount on glasses for future purchase and for their family and friends. We offer a full training to help you make the best choices for our customers Since its inception, BonLook has been committed to making a difference and promoting diversity and inclusion. We believe that diversity in the workplace empowers employees to reach their full potential. BonLook encourages people of all genders and cultures to apply for our roles. We provide equal employment opportunities for everyone. At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We embrace differences and are committed to fostering a culture of belonging. We are proud to be an equal opportunity employer and are happy to provide accommodations or adjustments, should they be required, at any point in the application process. Whether it's extra preparation time, micro breaks during interviews, accessible communication supports, or technology aids, your comfort and success are important to us. If you require any accommodations or adjustments, please let your recruiter know. All accommodation information will be kept confidential and used solely to ensure an accessible candidate experience. FYihealth group aims to create a comprehensive rewards package to attract and retain top talent. The expected starting compensation for this position is between $24.29 to $30.36 hourly, considering factors like experience, skills, and qualifications. Base pay is just one component of our overall Total Rewards offering. We look forward to speaking with you more about our continued dedications to our team's overall well-being and growth.

What you’ll do

The Assistant Store Manager supports the Store Manager in overseeing daily store operations, managing team performance, and ensuring high-quality customer service. They are responsible for training staff, driving sales goals, and maintaining brand standards on the sales floor.

Requirements

Candidates should have 1-2 years of experience in management or a relevant retail role, along with strong leadership and communication skills. The role requires flexible availability to work days, evenings, and weekends.

Benefits

• Medical insurance • Dental insurance • VRSP • Employee discount • Complimentary glasses • Training and coaching

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Recruitment · Preferred
• Problem solving · Preferred
• Product Knowledge · Preferred
• Coaching · Preferred
• Team Leadership · Preferred
• Communication Skills · Preferred
• Retail operations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Team leadership
• Coaching
• Sales management
• Customer service
• Retail operations
• Performance management
• Recruitment
• Communication skills
• Problem solving
• Product knowledge
• Delegation
• Time management
• Retail Operations
• Product Knowledge
• Recruitment Strategies
• Quick Learning
• Management
• Business Support Systems
• Customer Service
• Communication
• Training And Development
• Fashion Accessory
• Sales
• Leadership
• Innovation
• Problem Solving
• Key Performance Indicators (KPIs)
• Medical Prescription
• Operations
• Purchasing
• Team Performance Management
• Branding
• Prioritization

Job areas

• Retail
• Management & Leadership
• Customer Service & Support
• Sales
• Assistant Store Manager
• Retail Associate Manager
• Shop Supervisors
• First-Line Supervisors of Retail Sales Workers