Gaiia transforms customer service with an innovative AI-driven system of action, replacing traditional OSS/BSS technologies for enhanced operational efficiency and customer engagement.
Quebec
We’re revolutionizing how you serve your customers. Replacing old, gated OSS/BSS with the first AI-driven system of action.
Remote · Canada
You will lead end-to-end data migration projects by conducting discovery, designing solutions, and executing technical data transformations. You will also act as a subject matter expert while collaborating with internal product teams to improve migration tooling and processes.
Remote · Canada
Develop and maintain the Platform SDK, custom data models, and an extension marketplace to enable customer extensibility. Build an AI-native extension builder and ensure the security and reliability of the extension sandbox.
Remote · Canada
Own the technical execution of migrating customer data from legacy systems into the gaiia platform. This includes exploring source systems, transforming data into standard formats, and ensuring production-ready validation.
Remote · Canada
Design and build a flexible billing engine and plug-and-play payment and tax processor integrations. Develop GraphQL APIs and delightful user interfaces within a serverless microservices ecosystem.
Remote · Canada
Develop and refine technical frameworks and tools within a serverless AWS ecosystem to empower development teams. Responsibilities include optimizing cloud infrastructure, building internal libraries, and designing public APIs and data pipelines.
Remote · Canada
Design end-to-end experiences and complex operational workflows for a B2B platform, moving from early concepts to polished UI. Collaborate with product and engineering teams to evolve the design system and ensure high-quality, accessible software.
Remote · Canada
Design end-to-end experiences for an operational platform, translating complex strategy into polished UI and durable design decisions. Lead the evolution of the design system and mentor the team to raise the overall quality bar of the product.
Remote · Canada
Own the company's storytelling by creating content and programs that drive pipeline and visibility. Collaborate with Product, Sales, and Customer Success to manage positioning, GTM launches, and sales enablement materials.
Remote · Canada
Build and evolve production-grade telecom provisioning and operational workflows using the gaiia platform and SDK. Translate solution designs into reliable, scalable automations while collaborating with network experts and customers.
Remote · Canada, United States
Design and guide the implementation of scalable network solutions and workflows on the gaiia platform. Act as a technical bridge between customers, sales, and engineering to translate network requirements into actionable designs.
Remote · Canada
You will be responsible for architecting, developing, and owning critical systems within a serverless microservices ecosystem. You will collaborate with designers and developers to build interfaces and core modules for customer, property, and ticketing management.
Remote · Canada
The Senior Customer Success Manager will manage customer relationships, ensuring satisfaction and value from the product. They will also oversee customer onboarding, provide training, and act as a customer advocate within the company.
Remote · Canada
The Data Migration Specialist will own the solutioning and problem-solving of data migrations from legacy systems into gaiia. This includes collaborating with stakeholders, managing migration relationships, and ensuring data quality throughout the process.
