Forward Deployed Engineer (FDE)

Job summary

Design and guide the implementation of scalable network solutions and workflows on the gaiia platform. Act as a technical bridge between customers, sales, and engineering to translate network requirements into actionable designs.

Job details

🎭 ROLE & TEAM As a Forward Deployed Engineer (FDE), you’ll work closely with customers and internal teams to design and guide the implementation of scalable, supportable, and future-ready network solutions that fit well with the gaiia platform. This role requires a deep understanding of telecom network infrastructure and the ability to translate technical network architecture into actionable solution designs. You’ll act as trusted technical voice during implementation phases, working cross-functionally with Sales, Product, Customer Solutions, and Engineering. 💻 WHAT YOU’RE GOING TO DO Network Discovery and Architecture: * Conduct deep discovery sessions to understand customers’ existing network environments, including CPE, access, transport, core, and OSS/BSS layers. * Document network topologies, business process flows, and integration points with clarity, highlighting constraints, dependencies, and design assumptions. * Help customers and internal stakeholders understand trade-offs and priorities when designing around a mix of new and legacy infrastructure and business operations. Technical Solutionning: * Collaborate with Sales Engineers and Account Executives to support technical discovery and qualification of prospects. * Translate customer network requirements into tailored solutions that showcase the value and feasibility of gaiia’s platform. * Build and implement workflows leveraging gaiia’s workflow builder. Implementation Leadership: * Provide architecture oversight and clarification during onboarding and implementation phases. * Build an efficient and repeatable process for network scoping, deep dive, solution alignment, and implementation. * Act as a subject matter expert for internal teams needing context on customer network design and implementation considerations. * Partner with Product and Engineering to influence roadmap direction based on real-world customer network needs. * Drive requirements to a team of highly-skilled software engineers to develop network provisioning automations based on your designs. 🎖️ Must-haves * Bachelor's degree in a relevant field (e.g., Computer Science, Network Engineering), or equivalent practical experience, along with industry certifications * Deep knowledge of the telecom industry and network engineering. * Ability to understand and code workflows in TypeScript/JavaScript. * 5+ years experience as a Network Engineer, Solution Architect, Sales Engineer or similar role within the broader B2B SaaS industry. * Excellent presentation and communication skills, with the ability to effectively articulate technical concepts to both technical and non-technical audiences. * Ability to build and maintain strong relationships with customers and internal stakeholders. * Self-motivated, proactive, and results-oriented with a passion for technology and innovation. * You have the ability to travel frequently in the US, to actively support our customers during key engagements and go-lives. 💰 SALARY At gaiia, we have a transparent salary philosophy and a robust evaluation and compensation framework. It translates to a fair and impartial model where salaries are published internally, healthy discussions around compensation and performance can exist, and taboos are removed. 🔆 BENEFITS * Flexible 25 days of vacation. * Stock Options Plan. * Group Insurance. * Telemedicine. * Life Spending Account. * Employee-sponsored RRSP. * Flexible working hours & all-remote work. -------------------------------------------------------------------------------- We are an equal-opportunity employer committed to inclusivity and diversity. Our workplace is fully remote and boasts accessible technologies, ensuring all team members can thrive. Should you require accommodations due to a disability during the application process, please contact us at 581-996-9639 or people@gaiia.com [people@gaiia.com] as per the Accessible Canada Act and human rights legislation. We're here to support you every step of the way. #LI-DNI

What you’ll do

Design and guide the implementation of scalable network solutions and workflows on the gaiia platform. Act as a technical bridge between customers, sales, and engineering to translate network requirements into actionable designs.

Requirements

Requires a Bachelor's degree or equivalent experience with 5+ years in network engineering or solution architecture within B2B SaaS. Must be proficient in TypeScript/JavaScript and possess deep knowledge of the telecom industry.

Benefits

• Flexible 25 days of vacation
• Stock Options Plan
• Group Insurance
• Telemedicine
• Life Spending Account
• Employee-sponsored RRSP
• Flexible working hours
• All-remote work

Listed skills

• TypeScript · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Network Engineering
• Solution Architecture
• TypeScript
• JavaScript
• Telecom Infrastructure
• Workflow Design
• Technical Discovery
• B2B SaaS
• Network Topology
• OSS/BSS
• CPE
• Technical Communication

Job areas

• Engineering
• Technology
• Software
• Consulting
• Sales

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