ServiceNow Tech Consultant

Toronto, Ontario, Canada
Remote
Posted Oct 7, 2026
1 position

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Employment type: Contract
Experience level: Senior · 5+ years
Minimum education: Professional degree
Posting language: English
Working hours: 40 hours per week
Seniority: Mid-Senior level
Application method: Direct apply is available

Job summary

Design, develop, and deploy ServiceNow applications, modules, workflows, catalog items, and automation using platform best practices. Build and maintain integrations with third-party systems, and develop and optimize scripts, business rules, and related platform components.

Job details

Role : ServiceNow Tech Consultant Location : Canada (Remote) Top 3 skills required for this role: ITSM CSA/CAD certification must IRM Job Description/ Responsibilities Design, develop, and deploy custom ServiceNow applications, modules, and workflows following ITIL and platform best practices. Build and manage Flow Designer, Workflow Editor, and Business Rules to automate end-to-end processes. Create and maintain Service Catalog items, including complex multi-step catalog workflows and approval chains. Develop and optimize Client Scripts, Script Includes, UI Policies, UI Actions, and Scheduled Jobs. Implement REST/SOAP integrations with third-party systems using Integration Hub spokes, MID Server, and scripted REST APIs. 5+ years of hands-on ServiceNow development experience across multiple product suites. Active CSA (Certified System Administrator) certification — valid and current. Active CAD (Certified Application Developer) certification — valid and current. Deep expertise in ITSM modules: Incident, Problem, Change, CMDB, Service Catalog, and SLAs. Strong scripting skills in JavaScript (server-side and client-side ServiceNow APIs). Proven experience designing and implementing REST/SOAP integrations. Solid understanding of the ServiceNow data model, ACLs, and security architecture. Proficiency with update sets, delegated development, application scopes, and Git source control. Familiarity with Agile / Scrum delivery methodologies. IRM / GRC Implementer or Specialist certification (adds significant advantage to candidacy). Experience with IRM modules: Policy & Compliance, Risk, Audit, or Vendor Risk Management. Knowledge of regulatory frameworks such as ISO 27001, NIST CSF, SOC 2, or GDPR. Experience with ServiceNow ITOM (Discovery, Service Mapping) or SecOps modules. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, citizenship status, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law. https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf

What you’ll do

Requirements

Requires 5+ years of hands-on ServiceNow development experience, current CSA and CAD certifications, strong JavaScript skills, and expertise in ITSM modules and REST/SOAP integrations. IRM experience or certification is an advantage, along with knowledge of regulatory frameworks, ITOM or SecOps, ServiceNow security, source control, and Agile/Scrum.