Client Success Manager

About GAM Tech GAM Tech is a dynamic and rapidly growing Managed Service Provider (MSP) dedicated to delivering innovative, secure, and efficient IT solutions. Our mission is to create fun, success, and innovation for our people and customers. We live by our core values — Teamwork, Care, Communication, Accountability, and Positive Attitude — to ensure our clients receive the best possible IT support and business solutions. Key Responsibilities • Act as the primary point of contact for assigned clients, maintaining strong and lasting relationships. • Conduct regular client business reviews to assess satisfaction, identify gaps, and suggest technology improvements. • Collaborate with internal teams to ensure timely and high-quality service delivery. • Develop account plans aligned with client goals and GAM Tech’s strategic offerings. • Drive renewals and identify upsell or cross-sell opportunities. • Monitor account health metrics and proactively resolve client concerns. • Coordinate with the Service Delivery team to ensure seamless communication and escalation handling. • Stay current on industry trends, cybersecurity developments, and MSP best practices. Qualifications & Experience • Minimum 5 years of experience in Account Management or Client Success within an MSP or IT services environment. • Proven success in managing multiple client relationships with a consultative, customer-first approach. • Strong understanding of IT service delivery models, managed services, and cybersecurity fundamentals. • Excellent communication, presentation, and relationship-building skills. • Analytical mindset with the ability to identify client needs and business opportunities. • Experience with CRM and PSA systems (HubSpot, HaloPSA, or similar). • A proactive attitude, accountability for results, and genuine care for client outcomes. What We Offer • Performance commissions based on retention and growth. • Comprehensive health and dental benefits. • Paid time off and flexible work options. • Opportunities for professional development and advancement. • A supportive team environment built on Teamwork, Care, Communication, Accountability, and Positive Attitude. Work Schedule Full-time, Monday–Friday. Apply Now Ready to join a company where you can truly make an impact? Apply today with your resume and a brief cover letter telling us why you’d be a great fit for the Account Manager / Client Success Manager role at GAM Tech. Additional Information We value a diverse and inclusive workplace. If you require accommodation during the hiring process, please let us know and we’ll ensure reasonable arrangements are made. We appreciate all applicants for their interest; however, only those selected for an interview will be contacted. No phone calls or website inquiries, please.

The Client Success Manager will act as the primary point of contact for assigned clients, maintaining strong relationships and conducting regular business reviews. They will collaborate with internal teams to ensure high-quality service delivery and drive renewals while identifying upsell opportunities.

Candidates should have a minimum of 5 years of experience in Account Management or Client Success within an MSP or IT services environment. A strong understanding of IT service delivery models and excellent communication skills are essential.

• Health Benefits • Dental Benefits • Paid Time Off • Flexible Work Options • Professional Development Opportunities

Identified from the job description. Confirm important requirements above.

• Client Relationship Management
• Account Management
• Consultative Approach
• IT Service Delivery
• Cybersecurity Fundamentals
• Communication Skills
• Presentation Skills
• Analytical Mindset
• CRM Systems
• PSA Systems
• Proactive Attitude
• Accountability
• Client Outcomes

• Technology
• Customer Service & Support
• Management & Leadership

Minimum experience

5+ years

Posting language

English

Working hours

40 hours per week