Alarm Dispatcher/National Desk Fulltime- Nights

Job summary

The Alarm Dispatcher is responsible for monitoring security systems, managing incoming alarm calls, and dispatching mobile response units to incidents. They must accurately document all interactions and prioritize responses based on the urgency of the situation.

Job details

Join GardaWorld. Make a difference! At GardaWorld, we don’t just fill roles. We empower people. We are looking for an organized, proactive, and service-focused Portfolio Scheduler to support our security operations by coordinating schedules, ensuring adequate staffing coverage, and maintaining strong communication with employees, supervisors, and clients. If you’re organized, detail-oriented, and enjoy being at the center of coordination and communication, this is your opportunity to contribute to operational excellence and meaningful work in an essential industry.What’s in it for you? Starting wage of $22.00 per hour, with gradual increase. Full-time employment opportunity Fulltime Continental schedule, 12-hour shifts (1900-0700) Career advancement opportunities within GardaWorld Ongoing training and development to support your professional growth Professional and collaborative work environment Opportunity to work with one of Canada’s leading security organizations Location: North York, ON M3C 3E5 National Desk/ Alarm Dispatcher Responsibilities Answer and manage incoming alarm and security-related calls in a professional and timely manner. Monitor alarm and security systems and respond appropriately to alerts and incidents. Dispatch mobile response units to alarm activations, incidents, and client requests. Communicate clearly and efficiently with mobile patrol officers and response teams. Handle client requests, questions, and service-related concerns with a strong focus on customer service. Accurately document calls, incidents, dispatches, and client interactions. Assess situations and prioritize responses based on the nature and urgency of each incident. Coordinate with clients, mobile units, and internal teams to ensure effective and timely resolution of incidents. Follow established procedures, protocols, and escalation processes when dealing with alarms and emergencies. Maintain a calm, professional, and solutions-focused approach in a fast-paced dispatch environment. National Desk/ Alarm Dispatcher Qualifications Must have atleast High School Diploma or equivalent. Fluent in English, both verbal and written Previous experience in scheduling, dispatching, workforce coordination, customer service, or a related field Strong communication, organizational, and problem-solving skills Proficiency with Microsoft Office applications, including Outlook, Word, and Excel Ability to prioritize tasks, manage multiple responsibilities, and make effective decisions in a fast-paced environment Availability to work Nights Ability to maintain confidentiality and professionalism at all times Must be legally eligible to work in Canada This posting is for a position that is currently vacant within the organization. If you’re interested in the position but your expectations don’t fully align with the provided range, we still encourage you to apply! Considerations may be made based on your experience level. Interested in Portfolio Scheduler role? Apply now! SSTOR

What you’ll do

The Alarm Dispatcher is responsible for monitoring security systems, managing incoming alarm calls, and dispatching mobile response units to incidents. They must accurately document all interactions and prioritize responses based on the urgency of the situation.

Requirements

Candidates must have a high school diploma or equivalent and be fluent in English. Previous experience in dispatching, scheduling, or customer service is required, along with proficiency in Microsoft Office applications.

Benefits

• Career advancement opportunities
• Ongoing training and development
• Professional and collaborative work environment

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Prioritization · Preferred
• Data entry · Preferred
• Microsoft Word · Preferred
• Conflict Resolution · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Alarm dispatching
• Security monitoring
• Customer service
• Communication
• Problem-solving
• Organizational skills
• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Incident documentation
• Prioritization
• Conflict resolution
• Professionalism
• Data entry
• Physical Security Operations
• Alarm Devices
• Customer Service
• Confidentiality
• Training And Development
• English Language
• Problem Solving
• Microsoft Office
• Operational Excellence
• Scheduling
• Security Systems
• Coordinating
• Detail Oriented

Job areas

• Security & Safety
• Customer Service & Support
• Administrative
• Logistics
• Alarm Dispatcher
• Dispatcher
• Telephone Switchboard Operators
• Dispatchers, Except Police, Fire, and Ambulance

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