Service Delivery Manager

Job summary

Lead daily airport security operations, supporting frontline teams and ensuring efficiency, safety, service quality, and compliance with aviation security procedures. Monitor performance and KPIs, improve workflows, collaborate with stakeholders, and resolve operational issues to support continuous improvement and a seamless customer experience.

Job details

The Airport Needs You | Service Delivery Manager | Toronto Pearson International Airport (YYZ) Airports run on leadership, operational excellence, and exceptional customer service. At GardaWorld, we are looking for a driven and people-focused Service Delivery Manager to support airport security operations at YYZ in Mississauga. If you thrive in fast-paced environments, enjoy leading teams, and want to build a long-term career in aviation operations, this opportunity is for you. What Your Days Will Look Like • Lead daily airport operations to ensure efficiency, safety, and service excellence• Drive operational performance and achieve productivity and quality targets• Support and coach frontline teams in a fast-paced airport environment• Improve workflows and operational processes to enhance customer experience• Collaborate with airport stakeholders and internal teams• Monitor operational KPIs and support continuous improvement initiatives• Resolve operational issues quickly to maintain seamless operations• Ensure compliance with operational and aviation security procedures What We're Looking For • Post-secondary education or equivalent professional experience• 1 to 3 years of leadership or operations management experience• Strong leadership, communication, and problem-solving skills• Experience working in fast-paced operational environments• English is required; French is considered a strong asset What GardaWorld Brings to You as a Service Delivery Manager • Salary between $70,000 - $77,000 annually • Full health and benefits package• Paid training and leadership development opportunities• Career growth within a global organization• Exposure to airport operations, aviation, and customer service leadership• Inclusive and collaborative work environment No artificial intelligence (AI) tools are used in the screening, assessment, or selection of candidates for this position. Vacancy Status: This posting is for a current position within the organization. AVTOR

What you’ll do

Lead daily airport security operations, supporting frontline teams and ensuring efficiency, safety, service quality, and compliance with aviation security procedures. Monitor performance and KPIs, improve workflows, collaborate with stakeholders, and resolve operational issues to support continuous improvement and a seamless customer experience.

Requirements

Candidates need post-secondary education or equivalent professional experience and 1 to 3 years of leadership or operations management experience. Strong leadership, communication, and problem-solving skills, experience in a fast-paced operational environment, and English proficiency are required; French is an asset.

Benefits

• Full Health And Benefits Package
• Paid Training
• Leadership Development Opportunities
• Career Growth Within A Global Organization
• Exposure To Airport Operations, Aviation, And Customer Service Leadership
• Inclusive And Collaborative Work Environment

Listed skills

• Continuous Improvement · Preferred
• Problem solving · Preferred
• Operations Management · Preferred
• Operational Excellence · Preferred
• Leadership · Preferred
• Communication · Preferred
• issue resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Communication
• Problem-Solving
• Operations Management
• Operational Performance Management
• Team Coaching
• Workflow Improvement
• Customer Experience
• Stakeholder Collaboration
• KPI Monitoring
• Continuous Improvement
• Issue Resolution
• Aviation Security Compliance
• Operational Excellence
• Workflow Management
• Airport Security
• Customer Service
• Continuous Improvement Process
• English Language
• French Language
• Problem Solving
• Key Performance Indicators (KPIs)
• Leadership Development
• Operations
• Team Leadership

Job areas

• Management & Leadership
• Security & Safety
• Transportation
• Customer Service & Support
• Service Delivery Manager
• Technical Program Manager
• Policy and Planning Managers
• Managers, All Other

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