Geekplus is a global technology company leading the intelligent logistics revolution. As the global AMR leader, Geekplus is the one-stop partner for warehouse robotics to a wide range of industries, including e-commerce, apparel, retail, 3PL, and manufacturing. Founded in 2015, Geekplus counts 950+ global customers and has deployed more than 72000 robots worldwide.
On-site · Toronto
Act as the primary point of contact for customers to resolve technical issues and manage service escalations. Manage account profitability, drive service sales, and collaborate with technical teams to improve product functionality.
On-site · Markham
Perform in-depth troubleshooting of complex technical issues and system anomalies escalated from L1 support. Collaborate with R&D and product teams to resolve root causes and provide technical training to internal teams and customers.
On-site · Markham
Provide first-level technical support for Geek+ systems, ensuring quick responses and solutions for customers. Responsibilities include recording events in the ticket system, prioritizing issues, and collaborating with L2 and hardware support teams.
