Geek+Verified Job Source

System Technical Support L1

Markham, ON
On-site
Posted May 22, 2026
1 position

Opens an external site

Employment type: Full-time
Experience level: Entry, Junior · 1+ years
Minimum education: Bachelor’s degree
Posting language: English
Working hours: 40 hours per week

Job summary

Provide first-level technical support for Geek+ systems, ensuring quick responses and solutions for customers. Responsibilities include recording events in the ticket system, prioritizing issues, and collaborating with L2 and hardware support teams.

Job details

Role: System Technical Support L1 Location: Ontario, Canada Geek+ is a global leader in robotic solutions for logistics. We develop Autonomous Mobile-Robot (AMR) solutions to realize flexible, reliable, and highly efficient automation for warehouses and supply chain management by automating various laborious tasks like picking, moving, and sorting. We've led the global AMR market share for three consecutive years, being declared the world's no.1 AMR leader. (Source: Interact Analysis). The North American headquarters in San Diego, California will continue to power our growth in Canada, United States, and Mexico. Life at GeekPlus is straightforward. We're a team of geeks who love technology and teamwork. We work together to meet customer needs; we celebrate our wins and learn from our misses. The only thing better than seeing customer operations improved by our technology is seeing it happen at scale! We are biased toward action and getting things done and think differently about how we apply technology. We support each other, and we're empowered to win. Our strength comes from our different backgrounds and perspectives. Job Requirements: 1. Fluent in English and Mandarin, both in written and oral to communicate effectively with customers and team 2. Be responsible for Geek+ System and customers while providing quick responses and solutions 3. Record all events in SS ticket system 4. Be able to prioritize events and escalate issues according to the impact and severity 5. Assist Technical L2 Support in PROD issues 6. Assist Hardware Support and other teams in PROD issues. 7. Document and maintain system knowledge for internal team Job Qualification: 1. Computer Science or related major 2. At least 1 year experience in IT support and services, warehousing experience is preferred 3. Excellent In Database SQL, crystal report experience is preferred 4. Basic IT knowledge in Linux, network and Database performance 5. Be patient and be able to analyze situations at customer Sites 6. Self-driven, customer-focused, striving to achieve customer success

What you’ll do

Requirements

Requires a degree in Computer Science or a related field and at least one year of IT support experience. Candidates must be fluent in both English and Mandarin and possess technical skills in SQL, Linux, and networking.