Customer Service Representative

Job summary

The Customer Service Representative is responsible for managing incoming customer calls, processing orders, and negotiating pricing to maximize profit. They also maintain inventory levels, determine shipping methods, and collaborate with Account Representatives to ensure customer satisfaction.

Job details

SUMMARY: Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. JOB DUTIES Responds to basic customer inquires regarding products, provides quotes, and handles order entry. Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales). Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters. May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. Builds customer relationships to drive repeat business by relating to the customer and drive process improvements. Orders items to ensure appropriate inventory levels are maintained for customers. May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order. Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory. Determines the most cost effective shipping method for customer orders. Partners with Account Representatives to ensure customer satisfaction. Expedites backorders. May pull inventory and prepare order for shipment to customer. May handle customer returns. Performs other duties as assigned. EDUCATION & EXPERIENCE Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination. KNOWLEDGE, SKILLS, ABILITIES Reliability, organization, and attention to detail required. Strong communication skills including written, verbal, and listening. Ability to multi-task and time management skills required. Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet. Product knowledge is preferred. PHYSICAL DEMANDS: LICENSES & CERTIFICATIONS: Excellent driving record preferred. All company vehicles are subject to continuous video monitoring. SUPERVISORY RESPONSIBILITY: No Supervisory Responsibility BUDGET RESPONSIBILITY: No COMPANY INFORMATION: Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay. DISCLAIMER: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time. Please keep in mind that this is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. It also does not consider other components that make up the total rewards package for the position. If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range. Pay is from $22.53 - $29.01 hourly Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

What you’ll do

The Customer Service Representative is responsible for managing incoming customer calls, processing orders, and negotiating pricing to maximize profit. They also maintain inventory levels, determine shipping methods, and collaborate with Account Representatives to ensure customer satisfaction.

Requirements

Candidates must have a high school diploma or GED and zero to three years of related experience. Strong communication, organizational, and computer skills are required to perform daily tasks effectively.

Benefits

• Healthcare coverage
• 401(k)
• Tuition reimbursement
• Vacation pay
• Sick pay
• Holiday pay

Listed skills

• Customer service · Preferred
• Negotiation · Preferred
• Inventory management · Preferred
• Communication · Preferred
• Time management · Preferred
• Attention to detail · Preferred
• Product Knowledge · Preferred
• Problem solving · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Order entry
• Negotiation
• Inventory management
• Communication
• Time management
• Attention to detail
• Computer skills
• Product knowledge
• Problem solving
• Shipping logistics
• Relationship building
• Process Improvement
• Management
• Product Knowledge
• Detail Oriented
• Sales
• Customer Service
• Time Management
• Computer Literacy
• Multitasking
• Business Systems
• Information Processing
• Purchasing
• Good Driving Record
• Order Entry
• Inventory Distribution
• Customer Relationship Building
• Gross Profit

Job areas

• Customer Service & Support
• Sales
• Logistics
• Manufacturing
• Administrative
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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