Senior Customer Service Representative

Job summary

The Senior Customer Service Representative manages complex customer inquiries, processes orders, and negotiates pricing to maximize profitability. They also provide coaching and guidance to less experienced staff while ensuring inventory levels are maintained.

Job details

SUMMARY Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with customers to fully understand needs and wants. This role provides guidance and advice to less experienced Customer Service Representatives. JOB DUTIES Responds to complex customer inquires regarding products, provides quotes, and handles order entry. Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales). Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters. May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. Builds customer relationships to drive repeat business by relating to the customer and drive process improvements. Orders items to ensure appropriate inventory levels are maintained for customers. May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order. Expedites backorders. May pull inventory and prepare order for shipment to customer. Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory. Determines the most cost effective shipping method for customer orders. May handle customer returns. May be assigned to one customer. Provides coaching, guidance, and direction to less experienced Customer Service Representatives. Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems. May be responsible for quality and/or safety in the branch. Performs other duties as assigned. EDUCATION & EXPERIENCE Typically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination. KNOWLEDGE, SKILLS, ABILITIES Reliability, organization, and attention to detail required. Excellent communication skills including written, verbal, and listening. Ability to multi-task and time management skills required. Excellent computer skills. Excellent negotiation skills. Strong product knowledge. LICENSES & CERTIFICATIONS Excellent driving record preferred. All company vehicles are subject to continuous video monitoring. COMPANY INFORMATION Motion Industries offers an excellent benefits package which includes options for healthcare coverage, retirement savings, vacation, sick, and holiday pay. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

What you’ll do

The Senior Customer Service Representative manages complex customer inquiries, processes orders, and negotiates pricing to maximize profitability. They also provide coaching and guidance to less experienced staff while ensuring inventory levels are maintained.

Requirements

Candidates must have a high school diploma or GED and at least five years of related experience. Strong communication, negotiation, and computer skills are required for this role.

Benefits

• Healthcare coverage
• Retirement savings
• Vacation pay
• Sick pay
• Holiday pay

Listed skills

• Customer service · Preferred
• Negotiation · Preferred
• Product Knowledge · Preferred
• Communication · Preferred
• Time management · Preferred
• Multi-Tasking · Preferred
• Inventory management · Preferred
• Coaching · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Organization · Preferred
• Reliability · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Order entry
• Negotiation
• Product knowledge
• Communication
• Time management
• Multi-tasking
• Inventory management
• Coaching
• Problem solving
• Computer skills
• Attention to detail
• Organization
• Reliability
• Product Knowledge
• Good Driving Record
• Order Entry
• Customer Service
• Computer Literacy
• Customer Relationship Building
• Sales
• Gross Profit
• Inventory Distribution
• Multitasking
• Purchasing
• Time Management
• Process Improvement
• Detail Oriented

Job areas

• Customer Service & Support
• Sales
• Logistics
• Manufacturing
• Administrative
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

More jobs from Alliance Automotive Group