Germain HôtelsVerified Job Source

Guest Services Agent

Goffs, NS
On-site
Posted Jul 21, 2026
1 position

$18 / hour

Opens an external site

Employment type: Full-time
Experience level: Entry, Junior · 0+ years
Posting language: English
Working hours: 40 hours per week

Job summary

The agent manages guest arrivals and departures while providing personalized attention to ensure a memorable stay. They are responsible for resolving guest concerns and collaborating with other departments to enhance the guest experience.

Job details

"What can I do for you?" is your mantra! We're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests have a memorable stay. WHAT YOU'LL DO * Check-in and check-out, verify and detail arrivals and departures, and ensure that internal activities run smoothly. * Respond with care and attention to all guest requests, using your individuality and creativity to constantly improve their experience. * Respond to guests' requests courteously and efficiently, whether in person, by telephone or by email. * Resolve guest issues and concerns in a proactive, satisfaction-oriented manner. * Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to our guests. WHAT YOU'LL BRING * 18 months experience in a similar position within hospitality industry * Excellent oral and written communication skills * Natural customer service orientation with a positive attitude * Ability to handle difficult situations with professionalism and calm * Strong listening skills to understand guest needs and preferences * Good computer skills and experience with OPERA PMS, an asset WHAT WE OFFER * Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again! * A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are. * Squats help you relax? Get access to a state-of-the-art gym right in your workplace. Additional information * This is a full-time permanent position * The company is HAC Québec sec * The position is located in Halifax, Nova Scotia 40 Silver Dart Dr, Goffs, NS B2T 1K2 * The position is unionized * The working language is English * The hourly wage is 18.40$/h Apply - we look forward to hearing from you!

What you’ll do

Requirements

Candidates need 18 months of experience in a similar hospitality role and excellent communication skills. Proficiency with OPERA PMS is considered an asset.