Guest Services Agent

Job summary

The Guest Services Agent is responsible for managing guest check-ins and check-outs while providing personalized, attentive service. They must resolve guest concerns proactively and collaborate with other departments to ensure a memorable stay.

Job details

"What can I do for you?" is your mantra! We're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests have a memorable stay. WHAT YOU'LL DO * Check-in and check-out, verify and detail arrivals and departures, and ensure that internal activities run smoothly. * Respond with care and attention to all guest requests, using your individuality and creativity to constantly improve their experience. * Respond to guests' requests courteously and efficiently, whether in person, by telephone or by email. * Resolve guest issues and concerns in a proactive, satisfaction-oriented manner. * Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to our guests. WHAT YOU'LL BRING * Diploma in Hospitality, an asset * Excellent oral and written communication skills * Natural customer service orientation with a positive attitude * Ability to handle difficult situations with professionalism and calm * Strong listening skills to understand guest needs and preferences * Good computer skills and experience with OPERA PMS, an asset WHAT WE OFFER * Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again! * A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are. * Squats help you relax? Get access to a state-of-the-art gym right in your workplace. Hiring hourly rate: $25.80 This position is unionized, and compensation is set as per the current collective agreement. Apply - we look forward to hearing from you! Germain Hotels may use artificial intelligence-enabled tools to support the screening and assessment of applications. All hiring decisions are made by our HR team and hiring managers based on each candidate’s skills, experience, qualifications and alignment with the role requirements.

What you’ll do

The Guest Services Agent is responsible for managing guest check-ins and check-outs while providing personalized, attentive service. They must resolve guest concerns proactively and collaborate with other departments to ensure a memorable stay.

Requirements

Candidates should possess excellent communication skills and a natural orientation toward customer service. A diploma in hospitality and experience with OPERA PMS are considered assets for this role.

Benefits

• Travel discounts • On-site gym • Professional development

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Communication · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Problem solving
• Active listening
• Computer skills
• Opera PMS
• Professionalism
• Conflict resolution
• Hospitality
• Time management
• Curiosity
• Positivity
• Artificial Intelligence
• Customer Service
• Computer Literacy
• Creativity
• Listening Skills
• Customer Complaint Resolution

Job areas

• Hospitality
• Customer Service & Support
• Administrative
• Guest Services Agent
• Hotel Desk Clerk
• Hotel Receptionists
• Hotel, Motel, and Resort Desk Clerks