Spa Receptionist

Passionate about wellness and guest service? We are looking for someone who brings curiosity and attentive listening to every interaction. Acting as an ambassador for our spa, this person welcomes our guests from the moment they arrive. The Guest Service Attendant greets, informs, and accompanies guests throughout their experience, with an approach focused on well-being and relaxation. WHAT YOU WILL DO * Take reservations at the Nordic Spa reception by phone or email * Use available technologies efficiently * Promote the Spa’s services * Enter treatments into the designated system * Advise guests on the various products offered in the Spa boutique * Process guest payments * Ensure deposits are accurate at all times * Maintain compliance with hygiene and safety standards WHAT YOU BRING * Strong communication skills in both French and English, spoken and written, due to interactions with English-speaking colleagues, partners, and guests across Canada (an asset) * Experience in customer service * Strong attention to detail and ability to multitask in a fast-paced environment * Enjoy working with the public and adopt a warm, approachable style * Discretion and respect for confidentiality WHAT WE OFFER * Passionate about travel? Enjoy preferred rates at Germain Hotels and explore the country - again and again! * A work environment that fosters creativity and autonomy - contribute to the growth of a company that supports your development and recognizes you for who you truly are. * Group insurance partially covered by the employer for full-time employees. * Squats help you relax? Get access to a state-of-the-art gym right in your workplace. Apply - we look forward to hearing from you!

The Spa Receptionist acts as a brand ambassador by welcoming guests, managing reservations, and processing payments. They are also responsible for advising guests on boutique products and ensuring compliance with hygiene and safety standards.

The ideal candidate possesses strong communication skills in both English and French and has prior experience in customer service. They must be detail-oriented, capable of multitasking in a fast-paced environment, and maintain a warm, professional demeanor.

• Preferred rates at Germain Hotels • Group insurance • Access to a state-of-the-art gym

• Customer servicePreferred
• Attention to detailPreferred
• Cash handlingPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Multitasking
• Attention to detail
• Reservation management
• Cash handling
• Boutique sales
• Hygiene and safety compliance
• Bilingualism
• Interpersonal skills
• Curiosity
• Bilingual (French/English)
• Customer Service
• Confidentiality
• Creativity
• English Language
• Safety Standards
• Reservations
• Detail Oriented

• Hospitality
• Customer Service & Support
• Retail
• Administrative
• Spa Receptionist
• Receptionist
• Receptionists (general)
• Receptionists and Information Clerks

Minimum experience

0+ years

Posting language

English

Working hours

24 hours per week