Senior Telematics Support Analyst

Job summary

Serve as the primary technical expert for in-cab and telematics technologies, providing tier-2/3 support for platforms like Geotab and Lytx. Responsibilities include managing device health, coordinating vendor escalations, and leading the deployment of software and hardware updates.

Job details

GFL Environmental Services Inc. ("GESI") is a high-growth environmental services company recently carved out of GFL Environmental Inc. Backed by leading private equity firms, GESI delivers liquid waste, industrial cleaning, and soil remediation services across North America through a vertically integrated platform of over 230 sites and a fleet of 1,800+ vehicles. Our employees, collectively known as 'Team Green,' enjoy numerous benefits: career advancement opportunities, competitive benefits, job stability within an essential services company, and the chance to make a positive impact every day for our customers and communities, Green for Life! About the Role We are seeking a highly experienced Senior Telematics Support Analyst to serve as the primary technical subject matter expert for our fleet’s critical in-cab and telematics technologies across North America. In this role, you will provide expert-level troubleshooting, system administration, and application support across enterprise platforms—including Geotab, Fleet Complete, Go Focus Plus, and Lytx in-cab camera systems—to ensure maximum operational uptime, safety compliance, and seamless end-user adoption across all business units. Key Responsibilities Telematics & Platform Support: Provide expert technical support and tier-2/3 troubleshooting for Geotab (MyGeotab, GO devices) and Fleet Complete platforms, including tracking hardware, sensors, and peripherals. Video Safety & Camera Systems: Manage comprehensive support for Lytx in-cab camera systems and Go Focus Plus camera solutions, covering installation verification, video retrieval, event trigger analysis, camera calibration, and hardware diagnostics. In-Cab Technology Integration: Diagnose and resolve complex technical issues related to dashcams, Electronic Logging Devices (ELDs), Advanced Driver-Assistance Systems (ADAS), RFID readers, and mobile device integration. Stakeholder Support & Training: Assist drivers, dispatchers, fleet managers, and safety personnel with platform inquiries to optimize daily business operations, maintain safety standards, and develop user training resources. Proactive Monitoring & Incident Management: Systematically track device health to identify offline or malfunctioning telematics units across platforms; log and manage incident tickets using ServiceNow while coordinating vendor escalations. Testing & Deployment: Lead validation, UAT testing, and rollout support for software updates, firmware revisions, and new hardware deployments across supported fleet tech stacks. Qualifications & Requirements Experience: 5+ years of dedicated technical support or application support experience in fleet telematics, commercial fleet technologies, or in-cab systems. Core Telematics Expertise: Deep hands-on experience supporting Geotab (MyGeotab platform & GO hardware) and Fleet Complete ecosystems. Camera Systems Expertise: Proven experience troubleshooting video safety solutions, specifically Lytx in-cab camera systems and Go Focus Plus hardware. Hardware & Standards Knowledge: Comprehensive understanding of commercial fleet hardware, including ELD compliance regulations, ADAS, dashcams, and mobile OS integration. Service Management & Tools: Proficiency with ServiceNow (or equivalent ITSM ticketing tools) for incident, request, and knowledge base management; basic MS SQL querying skills are considered an asset. Communication & Mobility: Strong diagnostic abilities with the skill to explain complex technical concepts to non-technical operational teams. Must possess a valid driver's license and be willing to travel up to 30% across Canada and the US. What We Offer Why join us? We believe in taking care of our team. Here is a snapshot of our total rewards you can expect: Health: Comprehensive medical, dental, and vision insurance. Wellness: Employee Assistance Program, life insurance, and paid time-off. Financial: RRSP matching, profit sharing and competitive wages. Culture: Growth opportunities and continuous learning opportunities. Join us and become part of "Team Green" at GFL Environmental, where your skills and dedication will be valued and rewarded. Apply now for this exciting opportunity! #GFLTalent We thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [email protected] Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date. This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.

What you’ll do

Serve as the primary technical expert for in-cab and telematics technologies, providing tier-2/3 support for platforms like Geotab and Lytx. Responsibilities include managing device health, coordinating vendor escalations, and leading the deployment of software and hardware updates.

Requirements

Requires 5+ years of technical support experience in fleet telematics and deep hands-on expertise with Geotab and Lytx systems. Candidates must have a valid driver's license and be willing to travel up to 30% across Canada and the US.

Benefits

• Medical Insurance • Dental Insurance • Vision Insurance • Employee Assistance Program • Life Insurance • Paid Time-off • RRSP Matching • Profit Sharing • Competitive Wages • Career Advancement Opportunities

Listed skills

• Incident Management · Preferred
• Hardware Diagnostics · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Geotab
• Fleet Complete
• Lytx
• Go Focus Plus
• ServiceNow
• MS SQL
• Telematics Support
• ELD Compliance
• ADAS
• Hardware Diagnostics
• UAT Testing
• Incident Management
• Technical Troubleshooting
• Fleet Management
• System Administration
• Application Support
• Continuous Development
• Technical Issues
• Business Operations
• Time Off Management
• Sensors
• Technical Subject Matter
• Technology Ecosystems
• Valid Driver's License
• Camera Calibration
• Acceptance Testing
• Advanced Driver Assistance Systems
• Technical Support
• Management
• Communication
• Operating Systems
• Employee Assistance Programs
• Environmental Remediation
• Firmware Updates
• IT Service Management
• Microsoft SQL Servers
• Peripheral Devices
• Private Equity
• Safety Standards
• Service Management
• Technology Integration
• Troubleshooting (Problem Solving)
• Vertical Integration
• Vision Insurance
• Coordinating

Job areas

• Transportation
• Logistics
• Technology
• Customer Service & Support
• Environmental & Sustainability
• Logistics Support Analyst
• Technical Support Manager / Supervisor
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists