Door Host - Tapley's Neighborhood Pub, Whistler, BC

Job summary

The Door Host acts as the first point of contact, managing guest entry, capacity, and safety while enforcing liquor laws. They also support the service team by assisting with table clearing, food running, and general floor operations.

Job details

Who We Are At Gibbons Whistler, we’re all about Making People Happy. Since 1979, we have been the backbone of Whistler hospitality bringing people together through unforgettable experiences. Everything we do is rooted in our core values: Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commit to Excellence. The Opportunity We’re looking for a reliable, personable Host team member to be the first point of contact for guests at Tapley’s Neighbourhood Pub. You’ll set the tone for an outstanding guest experience while ensuring safety, smooth entry, and efficient floor operations. The ideal candidate combines excellent customer service, calm decision-making, and strong communication skills with the ability to thrive in a fast-paced, dynamic pub environment. Wage and Perks of the Job * $18.25 hourly wage plus tips! * 50% off food & beverage at all Gibbons venues * Adventure perks: 20% off The Adventure Group for you and your friends & family * Accommodation discounts: 20% off at The Adara Hotel and Gibbons Life Condos * Wellness perks: 20% off at The Spa at Whistler * Exclusive partner discounts at local Whistler businesses * Flexible schedules and supportive team culture * Access to community events and staff appreciation nights * Growth opportunities in Whistler’s most dynamic hospitality group – we’re passionate about promoting from within and supporting your career journey. * Immersive work environment steps from the mountains – we take our core purpose of “Have Fun” very seriously. What You Bring to the Table * Positive attitude and passionate about Making People Happy. * Customer service focused – you’re always looking for ways to go above and beyond. * Ability to keep a calm and cool composure. * Excellent communication with team members and guests. * Comfortable working in a fast-paced environment. * 19+ years old. * Serving it Right certified. * Hospitality experience is an asset. Your Days Will Look Like * Greet guests warmly and create a welcoming, high-energy first impression. * Manage entry flow, queues, and guest capacity to ensure a safe and efficient environment. * Verify identification and enforce all liquor laws and venue policies. * Monitor the floor and entrance area, maintaining awareness of guest behaviour and overall safety. * Support service flow by assisting clearing/resetting tables, bussing, food running and helping the bar and server team as needed. * Professionally address guest concerns and confidently de-escalate situations when required. * Promote Après Passes and TAG experiences to enhance guest engagement. * Perform other duties as reasonably assigned to support venue operations. Sound like a fit? Be part of the team that keeps Tapley’s welcoming, fun, and running smoothly helping guests, supporting the floor, and keeping everything clean and organized. Every shift is fast-paced, dynamic, and full of energy! At Gibbons Whistler, our core values—Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commitment to Excellence—guide everything we do. We believe that fostering diversity, equity, and inclusion is essential to living by these core values. We warmly welcome applicants of all backgrounds, identities, and experiences to join us in creating a workplace where kindness thrives and we make people happy!

What you’ll do

The Door Host acts as the first point of contact, managing guest entry, capacity, and safety while enforcing liquor laws. They also support the service team by assisting with table clearing, food running, and general floor operations.

Requirements

Candidates must be at least 19 years old and hold a Serving it Right certification. Previous hospitality experience is considered an asset, along with a positive attitude and strong communication skills.

Benefits

• 50% off food & beverage • 20% off adventure activities • 20% off hotel and condo accommodation • 20% off spa services • Exclusive partner discounts • Flexible schedules • Staff appreciation nights • Growth opportunities

Listed skills

• safety monitoring · Preferred
• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Conflict de-escalation
• Safety monitoring
• Identification verification
• Hospitality
• Teamwork
• Problem solving
• Time management
• Energetic
• Composure
• Positivity
• Decision Making
• Customer Service
• Operations
• Greeting Customers
• Customer Complaint Resolution

Job areas

• Hospitality
• Customer Service & Support
• Food & Beverage
• Security & Safety
• Neighborhood Manager
• Host / Hostess
• Waiters
• Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop