General Manager - Firerock Lounge

Job summary

Oversee the overall success of FireRock Lounge by driving revenue growth, maximizing profitability, and developing future leaders. The role involves managing the guest journey, executing programming strategies, and maintaining operational excellence through P&L and performance reviews.

Job details

Who We Are At Gibbons Whistler, we’re all about Making People Happy. Since 1979, we have been the backbone of Whistler hospitality bringing people together through unforgettable experiences. Everything we do is rooted in our core values: Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commit to Excellence. The Opportunity FireRock Lounge is seeking an experienced Business Leader to oversee one of Whistler's premier cocktail, wine, and lounge destinations. Located within The Westin Resort & Spa, FireRock Lounge is known for its elevated atmosphere, thoughtfully crafted cocktails, curated wine program, and exceptional hospitality. As Business Leader, you will be responsible for the overall success of the business—driving revenue growth, maximizing profitability, developing future leaders, and strengthening FireRock's position as a destination for both hotel guests and the local community. This role extends beyond day-to-day operations. You will work closely with venue leaders to elevate service standards, coach and develop management talent, build strategic partnerships, and create initiatives that drive guest loyalty and business performance. Success in this role comes from balancing commercial acumen with exceptional people leadership. You'll spend less time managing shifts and more time developing leaders, analyzing business performance, strengthening community relationships, and creating sustainable growth opportunities. If you're a hospitality leader who understands how to build teams, drive revenue, and create memorable guest experiences through strong relationships and thoughtful leadership, we'd love to hear from you. Wage and Perks of the Job $65,000 - $80,000 based on experience and qualifications 50% off food & beverage at all Gibbons venues Adventure perks: 20% off The Adventure Group for you and your friends & family Accommodation discounts: 20% off at The Adara Hotel and Gibbons Life Condos Wellness perks: 20% off at The Spa at Whistler and a wellness stipend (for applicable roles) Exclusive partner discounts at local Whistler businesses Flexible schedules and a supportive team culture Access to community events and staff appreciation nights Growth opportunities in Whistler’s most dynamic hospitality group – we’re passionate about promoting from within and supporting your career journey. Immersive work environment steps from the mountains – we take our core purpose of “Have Fun” very seriously. What You Bring to the Table Proven leadership experience in hospitality, restaurants, lounges, hotels, or premium food and beverage operations. Strong business acumen with experience managing revenue, profitability, budgets, and key performance metrics. Demonstrated success developing leaders and building high-performing teams. A passion for elevated hospitality, premium beverage programs, and exceptional guest experiences. Strong relationship-building skills with the ability to cultivate community partnerships and strategic business relationships. Experience collaborating with hotel partners, tourism organizations, or community stakeholders is considered a strong asset. Excellent communication, coaching, and influencing skills. Strong organizational and administrative capabilities, including scheduling, reporting, budgeting, and business planning. Ability to balance strategic priorities while maintaining awareness of daily operations. Serving It Right certification required. Your Days Will Look Like Lead & Develop Your Team: Ensure strong leadership coverage, drive performance through regular one-on-ones and quarterly reviews, and build a high-accountability, high-recognition culture Own the Operating Rhythm: Deliver excellence in daily process execution, lead weekly scorecard and Business Performance Reviews, and own monthly P&L reviews and quarterly planning cycles Deliver the Guest Experience: Oversee the full guest journey—from pre-arrival communication to post-visit follow-up—ensuring every touchpoint reflects The Gibbons Way and drives repeat business Drive Financial Performance: Own revenue, labour, and profit targets; optimize pricing and offerings; and maintain disciplined cost and inventory management Lead Programming & Partnerships: Execute 7-day and 52-week programming strategies, ensure leadership presence across key nights, and actively build community and in-resort relationships Ensure Operational Excellence: Maintain strong systems, scheduling discipline, and inventory controls while continuously identifying opportunities to improve how the business operates Sound like a fit? If you’re an A Player ready to lead from the front, build strong teams, and deliver exceptional guest experiences at scale—step forward. Apply now. At Gibbons Whistler, our core values—Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commitment to Excellence—guide everything we do. We believe that fostering diversity, equity, and inclusion is essential to living by these core values. We warmly welcome applicants of all backgrounds, identities, and experiences to join us in creating a workplace where kindness thrives and we make people happy!

What you’ll do

Oversee the overall success of FireRock Lounge by driving revenue growth, maximizing profitability, and developing future leaders. The role involves managing the guest journey, executing programming strategies, and maintaining operational excellence through P&L and performance reviews.

Requirements

Requires proven leadership experience in premium hospitality or food and beverage operations with strong business acumen in managing budgets and metrics. A Serving It Right certification is mandatory, along with demonstrated success in building high-performing teams.

Benefits

• 50% off food & beverage at all Gibbons venues • 20% off The Adventure Group • 20% off at The Adara Hotel and Gibbons Life Condos • 20% off at The Spa at Whistler • Wellness stipend • Exclusive partner discounts at local Whistler businesses • Flexible schedules • Staff appreciation nights • Career growth opportunities

Listed skills

• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Business Leadership
• Revenue Growth
• Profitability Management
• People Leadership
• Budgeting
• Strategic Partnerships
• Guest Experience Management
• Team Development
• P&L Review
• Inventory Management
• Operational Excellence
• Coaching
• Business Planning
• Scheduling
• Relationship Building
• Performance Metrics

Job areas

• Hospitality
• Food & Beverage
• Management & Leadership