Night Shift Front Desk Agent - The Adara Hotel, Whistler

Job summary

Manage front desk operations during overnight hours, including guest check-ins, check-outs, and handling inquiries. Maintain a clean lobby area and ensure the safety and security of all guests and staff.

Job details

Night Owl with a Passion for Hospitality? Join Our Front Desk Dream Team! Who We Are At Gibbons Whistler, we’re all about Making People Happy. Since 1979, we have been the backbone of Whistler hospitality bringing people together through unforgettable experiences. Everything we do is rooted in our core values: Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commit to Excellence. The Opportunity The Adara Hotel is seeking a dedicated and service-focused Night Shift Front Desk Agent to join our boutique team in the heart of Whistler Village. As the friendly face of the hotel during overnight hours, you’ll play a key role in ensuring guests have a safe, comfortable, and seamless experience. If you’re a night owl with a passion for hospitality and a calm, capable presence, this could be the perfect fit. Wage and Perks of the Job * $22.50 - $23.50 hourly wage based on experience * 50% off food & beverage at all Gibbons venues * Adventure perks: 20% off The Adventure Group for you and your friends & family * Accommodation discounts: 20% off at The Adara Hotel and Gibbons Life Condos * Wellness perks: 20% off at The Spa at Whistler and a benefit stipend (for qualifying roles) * Exclusive partner discounts at local Whistler businesses * Flexible schedules and a supportive team culture * Access to community events and staff appreciation nights * Growth opportunities in Whistler’s most dynamic hospitality group – we’re passionate about promoting from within and supporting your career journey * Immersive work environment steps from the mountains – we take our core purpose of “Have Fun” very seriously What You Bring to the Table * 4 Days Availability! * Fluent in English with excellent verbal and written communication skills * Minimum 1 year of experience in front desk, hospitality, or customer service * Ability to work independently and stay organized during quiet overnight periods * Strong multitasking and problem-solving abilities * Professional, calm, and confident under pressure * Comfortable working night shifts and managing late-night requests * Experience with a Property Management System (knowledge of MEWS is an asset) Your Days Will Look Like * Manage front desk operations during overnight hours, ensuring smooth guest arrivals and departures * Provide warm, professional service and anticipate guest needs to create memorable stays * Handle check-ins, check-outs, phone calls, and reservations accurately and efficiently * Prepare room keys, reports, and arrival details for the morning shift to ensure seamless transitions * Maintain a clean, organized, and inviting front desk and lobby area * Respond promptly to guest inquiries, requests, and any overnight concerns * Uphold safety and security standards for the comfort and well-being of all guests and staff Ready to Join Us? If you’re looking to bring your service skills and night owl energy to a welcoming, values-driven team, apply now and make Whistler’s mountains your backdrop at The Adara Hotel. At Gibbons Whistler, our core values—Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commitment to Excellence—guide everything we do. We believe that fostering diversity, equity, and inclusion is essential to living by these core values. We warmly welcome applicants of all backgrounds, identities, and experiences to join us in creating a workplace where kindness thrives and we make people happy!

What you’ll do

Manage front desk operations during overnight hours, including guest check-ins, check-outs, and handling inquiries. Maintain a clean lobby area and ensure the safety and security of all guests and staff.

Requirements

Requires at least one year of experience in hospitality or customer service and excellent English communication skills. Candidates must be available for night shifts and possess the ability to work independently.

Benefits

• 50% off food & beverage at all Gibbons venues
• 20% off The Adventure Group
• 20% off at The Adara Hotel and Gibbons Life Condos
• 20% off at The Spa at Whistler
• Benefit stipend
• Exclusive partner discounts
• Flexible schedules
• Supportive team culture
• Community events
• Staff appreciation nights
• Growth opportunities

Listed skills

• Front Desk Operations · Preferred
• Customer service · Preferred
• Communication Skills · Preferred
• Multitasking · Preferred
• Problem solving · Preferred
• Guest Relations · Preferred
• Organization · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Front desk operations
• Hospitality
• Customer service
• Communication skills
• Multitasking
• Problem-solving
• Property management system
• MEWS
• Guest relations
• Night shift management
• Security standards
• Organization
• Customer Service
• Communication
• English Language
• Problem Solving
• Operations
• Property Management Systems
• Reservations

Job areas

• Hospitality
• Customer Service & Support
• Administrative
• Hotel Front Desk Agent
• Hotel Desk Clerk
• Hotel Receptionists
• Hotel, Motel, and Resort Desk Clerks

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