Amazon Connect Developer

Job summary

Design, develop, configure, and support Amazon Connect contact center solutions, including IVR, call routing, queues, self-service, and integrations with Salesforce Service Cloud Voice and other enterprise systems. Build serverless solutions and deployment automation, troubleshoot production issues, optimize reliability and customer experience, and maintain technical documentation while collaborating with architects, developers, and business stakeholders.

Job details

Job Title: Amazon Connect Developer – Contact Center & Salesforce Location: Canada – Remote Employment Type: Contract Work Model: 100% Remote Job Description: Design, develop, configure, and support Amazon Connect contact center solutions, including IVR, call routing, queues, contact flows, and self-service capabilities. Develop and maintain Salesforce Service Cloud Voice integrations with Amazon Connect, ensuring seamless customer and agent experiences across contact center platforms. Build and integrate APIs, REST services, webhooks, and enterprise systems connecting Amazon Connect, Salesforce, and other business applications. Develop advanced IVR and self-service solutions, including call flows, prompts, routing logic, customer authentication, and automated customer interactions. Develop serverless contact center solutions using AWS Lambda, Python/Node.js, Amazon Lex, DynamoDB, and other AWS services where required. Implement automation, testing frameworks, CI/CD pipelines, and deployment processes to support reliable Amazon Connect and Salesforce releases. Work extensively with Salesforce Service Cloud, including Apex, APIs, objects, Omni-Channel, integrations, and contact center/voice functionality. Utilize Terraform, Azure DevOps, Git, and other DevOps tools for infrastructure automation, source control, deployment, and environment management. Troubleshoot complex contact center, telephony, Salesforce integration, API, and production issues, while optimizing performance, reliability, and customer experience. Create and maintain technical documentation, solution designs, deployment procedures, integration specifications, and operational runbooks, while collaborating independently with architects, developers, and business stakeholders.

What you’ll do

Design, develop, configure, and support Amazon Connect contact center solutions, including IVR, call routing, queues, self-service, and integrations with Salesforce Service Cloud Voice and other enterprise systems. Build serverless solutions and deployment automation, troubleshoot production issues, optimize reliability and customer experience, and maintain technical documentation while collaborating with architects, developers, and business stakeholders.

Requirements

The role calls for hands-on experience with Amazon Connect, Salesforce Service Cloud and voice integrations, APIs, IVR, and contact center operations. It also involves AWS serverless technologies, programming with Python or Node.js, DevOps tools such as Terraform and Azure DevOps, CI/CD, testing, troubleshooting, and technical documentation.

Listed skills

• Node.js · Preferred
• CI/CD · Preferred
• Terraform · Preferred
• Python · Preferred
• Apex · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Amazon Connect
• Salesforce Service Cloud Voice
• Salesforce Service Cloud
• IVR Development
• Contact Flow Design
• API Integration
• AWS Lambda
• Python
• Node.js
• Amazon Lex
• DynamoDB
• Terraform
• Azure DevOps
• CI/CD
• Apex
• Omni-Channel

Job areas

• Technology
• Software
• Customer Service & Support