Customer Service Representative - Bilingual

Job summary

Act as a resource for patients and families regarding policy benefits and coverage while coordinating healthcare services. Record all interactions and transactions in the claims system to ensure high-quality customer service.

Job details

Job Description Bilingual Customer Service Representative - Assistance Services $22.56/h Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you! As a Bilingual Customer Service Representative, you’ll be providing assistance to people from all around the world during travel-related medical and non-medical emergencies, and making a difference in their lives. What does your typical day look like? Act as a resource person for the patient, family members and medical facilities regarding policy benefits and coverage information; Open the initial claim and refer the person to the most suitable healthcare providers; Pre-approve medical tests and provide pertinent information to the customer on the products and services administered by the insurance company, and coordinate follow-up actions; Record the interactions and transactions in the claims system and ensure a superior level of customer service. What skills and experience are we looking for? College diploma or equivalent Experience in customer service, telecommunications and/or claims assistance Bilingual both verbally and in writing (English and French) another language will be considered an asset (the use of English is necessary to answer a large number of calls in English) Customer service oriented Ability to work with people in a fast-paced, team environment Good communication skills and highly professional Good computer skills (Microsoft Office, internet etc.) We offer you What does Global Excel offer you? Three weeks of vacation; An extensive benefit package that includes health (100%), dental, life and travel insurance, as well as a retirement savings plan; A flexible and supportive work environment offering several benefits such as on-call doctors, an on-site Bistro, and much more; A company wellness program that includes an on-site gym, opportunities to participate in fitness classes, discounts at local businesses as well as “lunch-and-learns” on various topics linked to health and wellness; Many opportunities for advancement, development and financial assistance to employees who wish to continue their education. To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website:

What you’ll do

Act as a resource for patients and families regarding policy benefits and coverage while coordinating healthcare services. Record all interactions and transactions in the claims system to ensure high-quality customer service.

Requirements

Requires a college diploma or equivalent and experience in customer service, telecommunications, or claims assistance. Candidates must be bilingual in English and French with strong computer and communication skills.

Benefits

• Three weeks of vacation • Health insurance • Dental insurance • Life insurance • Travel insurance • Retirement savings plan • On-call doctors • On-site bistro • Wellness program • On-site gym • Fitness classes • Discounts at local businesses • Lunch-and-learns • Financial assistance for education

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Microsoft Office · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Bilingual
• Telecommunications
• Claims assistance
• Communication skills
• Professionalism
• Microsoft Office
• Internet proficiency
• Teamwork
• Problem solving
• Bilingual (French/English)
• Multilingualism
• Customer Service
• Communication
• Computer Literacy
• English Language
• Medical Testing

Job areas

• Customer Service & Support
• Healthcare
• Administrative
• Bilingual Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives