Front Desk Closing

Job summary

The employee will oversee front desk operations, including member check-ins, facility security, and end-of-day closing procedures. They will also provide customer service, handle cash reconciliation, and support the sales team with guest tours and outreach.

Job details

Customer Service Representative (Evenings – Closing) Part-Time | Gold’s Gym British Columbia Gold’s Gym is hiring a part-time Customer Service Representative for: Evening closing and mid day shifts, with strong potential for growth. If you’re outgoing, reliable, and passionate about fitness and customer experience, we’d love to connect. About the Role Schedule: 3–4 days per week (12–24 hours) Availability: Must be available some or all Monday Mid: 10:00am-6:30pm Tuesday: 5:15pm-11:15pm Sunday: 3:15pm-8:15pm One other weekday Mid: 10:00am-6:30pm Commitment: No extended travel/time off during the first 4 months What We’re Looking For Previous customer service experience (required) Strong written and verbal communication skills Fluent in English (additional languages are an asset) Proficiency with Microsoft Office (Word, Outlook, Excel) Experience with cash handling and POS systems Strong problem-solving and critical thinking skills Ability to work both independently and as part of a team Reliable transportation or ability to commute easily Able to lift 50lbs First Aid certification (asset) Key Responsibilities Oversee front desk operations during evening closing shifts Ensure the facility is properly secured and prepared for the next day Greet and check in members and guests using proper procedures Deliver exceptional customer service across phone, email, and in-person interactions Direct guests and appointments to appropriate staff efficiently Support guest check-in and onboarding processes Handle daily cash reconciliation accurately Assist the sales team with guest tours and membership support Support prospect and member outreach via calls, texts, and emails POS handling and end of night close out What We Offer A positive, collaborative team environment Complimentary gym membership Employee discounts on Gold’s Gym products and services Gold’s Gym British Columbia is an equal opportunity employer. We thank all applicants for their interest; only those selected for an interview will be contacted.

What you’ll do

The employee will oversee front desk operations, including member check-ins, facility security, and end-of-day closing procedures. They will also provide customer service, handle cash reconciliation, and support the sales team with guest tours and outreach.

Requirements

Candidates must have previous customer service experience, strong communication skills, and proficiency in Microsoft Office and POS systems. The role requires the ability to lift 50lbs and reliable transportation for evening and mid-day shifts.

Benefits

• Complimentary gym membership • Employee discounts on Gold’s Gym products and services

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Cash handling · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication skills
• Microsoft Office
• Cash handling
• POS systems
• Problem-solving
• Critical thinking
• Teamwork
• Facility security
• Member onboarding
• Sales support
• Outreach
• Cash Reconciliation
• Cash Handling
• Sales Prospecting
• Lifting Ability
• First Aid Certification
• Microsoft Word
• Microsoft Excel
• Customer Service
• Critical Thinking
• English Language
• Sales
• Problem Solving
• Microsoft Outlook
• Operations
• Verbal Communication Skills

Job areas

• Customer Service & Support
• Sports & Recreation
• Retail
• Administrative
• Front Desk Agent
• Membership Sales Representative
• Commercial Sales Representatives
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel