Front Desk Evenings

Job summary

Manage front desk operations during evening closing shifts, including greeting and checking in members and guests, responding to inquiries, and supporting tours and membership services. Secure and prepare the facility for the next day, reconcile cash, process point-of-sale transactions, and assist with member and prospect outreach.

Job details

Customer Service Representative (Evenings – Closing) Part-Time | Gold’s Gym British Columbia Gold’s Gym is hiring a part-time Customer Service Representative for evening closing shifts, with strong potential for growth. If you’re outgoing, reliable, and passionate about fitness and customer experience, we’d love to connect. About the Role Schedule: 3–4 days per week (12–24 hours) Availability: Must be available: Fridays 7:15pm-11:15pm Wednesday / Thursday 9:15am-1:15pm Commitment: No extended travel/time off during the first 4 months What We’re Looking For Previous customer service experience (required) Strong written and verbal communication skills Fluent in English (additional languages are an asset) Proficiency with Microsoft Office (Word, Outlook, Excel) Experience with cash handling and POS systems Strong problem-solving and critical thinking skills Ability to work both independently and as part of a team Reliable transportation or ability to commute easily First Aid certification (asset) Key Responsibilities Oversee front desk operations during evening closing shifts Ensure the facility is properly secured and prepared for the next day Greet and check in members and guests using proper procedures Deliver exceptional customer service across phone, email, and in-person interactions Direct guests and appointments to appropriate staff efficiently Support guest check-in and onboarding processes Handle daily cash reconciliation accurately Assist the sales team with guest tours and membership support Support prospect and member outreach via calls, texts, and emails POS handling and end of night close out What We Offer A positive, collaborative team environment Complimentary gym membership Employee discounts on Gold’s Gym products and services Gold’s Gym British Columbia is an equal opportunity employer. We thank all applicants for their interest; only those selected for an interview will be contacted.

What you’ll do

Manage front desk operations during evening closing shifts, including greeting and checking in members and guests, responding to inquiries, and supporting tours and membership services. Secure and prepare the facility for the next day, reconcile cash, process point-of-sale transactions, and assist with member and prospect outreach.

Requirements

Previous customer service experience is required, along with strong written and verbal communication, Microsoft Office proficiency, and experience handling cash and point-of-sale systems. Applicants should be reliable, able to work independently and with a team, have easy transportation to work, and be available for the specified shifts; First Aid certification is an asset.

Benefits

• Complimentary Gym Membership
• Employee Discounts On Gold’s Gym Products And Services
• Collaborative Team Environment

Listed skills

• Customer service · Preferred
• written communication · Preferred
• Microsoft Word · Preferred
• Microsoft Outlook · Preferred
• Microsoft Excel · Preferred
• Cash handling · Preferred
• Point-of-sale systems · Preferred
• Problem solving · Preferred
• Critical Thinking · Preferred
• Teamwork · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Written Communication
• Verbal Communication
• Microsoft Word
• Microsoft Outlook
• Microsoft Excel
• Cash Handling
• Point-Of-Sale Systems
• Problem-Solving
• Critical Thinking
• Teamwork
• Member Check-In
• Cash Reconciliation
• Customer Outreach
• Facility Closing And Security
• Sales Prospecting
• First Aid Certification
• English Language
• Sales
• Problem Solving
• Operations
• Verbal Communication Skills

Job areas

• Customer Service & Support
• Sports & Recreation
• Sales
• Security & Safety
• Front Desk Receptionist
• Membership Sales Representative
• Commercial Sales Representatives
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

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