Front Desk Opener

Job summary

The front desk representative is responsible for opening the facility, greeting members, and managing check-in procedures. They also handle customer inquiries, process point-of-sale transactions, and maintain daily cash reconciliation.

Job details

CUSTOMER SERVICE REPRESENTATIVE Front Desk Early Mornings Gold’s Gym is hiring a part-time Front Desk Receptionist, with the potential to grow! Are you outgoing, enthusiastic, and have a passion for fitness? We would love to hear from you! We are hiring 2 new team members for the fall season. ABOUT THE ROLE: Time of Work - Must be available 3-4 days a week, 10-16 hours a week. OPENING SHIFTS: MID SHIFTS: 1-2x week for ongoing training Friday: 4:45am-10:45am Saturday: 6:45am-12:45pm Sunday: 6:45am-12:45pm 1 MID Shift for training Monday / Thursday or Wednesday Additional mid shift for Training* NO extended time off for travel in the first 4 months of employment. (Including Christmas) What we need from you Valid First Aid certification an asset. Service driven with an enthusiastic attitude. Previous customer service experience required. High school diploma required. Excellent written and verbal communication skills. Fluent in English - Ability to speak other languages an asset. Proficient in Microsoft Office (Word, Outlook, Excel, etc.). Knowledge of cash handling / previous experience with POS terminals. Ability work both alone and in groups. Critical thinking / problem solving skills. Must have reliable transportation (vehicle) OR live within walking distance. Key Responsibilities Ensure facility is open on time and members are able to check in at start of day. Greet members and guests enthusiastically to encourage a positive culture at the club. Promptly ensure that customer inquiries are resolved professionally and thoroughly via telephone, e-mail and in person encounters. Monitor member check-ins / Check-in guests ensuring all policies and processes are Ensure that guests and appointments are directed to the appropriate employee/department in a prompt, professional manner. Complete all guest check in procedures. Efficiently and effective input and update daily cash reconciliation documents Process point of sale items, such as retail and concession sales. Check in all members and guests using the proper registration procedures. Distribute membership cards, parking decals, towels, child-minding tickets, and other materials as needed. What We Offer Positive, rewarding, and collaborative team environment. Complimentary gym membership. Discount on Gold’s Gym merchandise and services. NOTE: This job description is intended to describe the general requirements for the position. Gold’s Gym British Columbia is an equal opportunity employer. Only those applicants under consideration will be contacted.

What you’ll do

The front desk representative is responsible for opening the facility, greeting members, and managing check-in procedures. They also handle customer inquiries, process point-of-sale transactions, and maintain daily cash reconciliation.

Requirements

Candidates must have previous customer service experience and a high school diploma. Proficiency in Microsoft Office and cash handling, along with reliable transportation, is required.

Benefits

• Complimentary gym membership
• Discount on merchandise
• Discount on services

Listed skills

• Customer service · Preferred
• First Aid · Preferred
• Problem solving · Preferred
• Cash handling · Preferred
• Microsoft Office · Preferred
• Critical Thinking · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Cash handling
• POS terminals
• Microsoft Office
• Communication skills
• Critical thinking
• Problem solving
• First aid
• Cash Reconciliation
• Cash Handling
• Professionalism
• First Aid Certification
• Microsoft Word
• Microsoft Excel
• Customer Service
• Critical Thinking
• English Language
• Sales
• Problem Solving
• Merchandising
• Microsoft Outlook
• Point Of Sale
• Verbal Communication Skills
• Customer Inquiries
• Enthusiasm

Job areas

• Customer Service & Support
• Sports & Recreation
• Retail
• Administrative
• Front Desk Operator
• Greeter
• Cashiers and Ticket Clerks
• Cashiers

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