Front Desk Mid

Job summary

The role involves overseeing front desk operations, managing member check-ins, and ensuring the facility is properly secured during closing shifts. Additionally, the representative will handle cash reconciliation, support sales team outreach, and provide exceptional customer service.

Job details

Customer Service Representative (Mids/Closing) Part-Time | Gold’s Gym British Columbia Gold’s Gym is hiring a part-time Customer Service Representative for evening closing shifts, with strong potential for growth. If you’re outgoing, reliable, and passionate about fitness and customer experience, we’d love to connect. About the Role * Schedule: 3–4 days per week (12–24 hours) * Availability: * Tuesdays / Thursday 2:00pm-6:00pm * Fridays 9:15am-2:15pm * Weekends as needed * Commitment: No extended travel/time off during the first 4 months* * Great for Students! What We’re Looking For * Previous customer service experience (required) * Strong written and verbal communication skills * Fluent in English (additional languages are an asset) * Experience with cash handling and POS systems * Strong problem-solving and critical thinking skills * Ability to work both independently and as part of a team * Reliable transportation or ability to commute easily * First Aid certification (asset) * Must be able to work in fast paced environment * Proficiency with Computers* Key Responsibilities * Oversee front desk operations during evening closing shifts * Ensure the facility is properly secured and prepared for the next day * Greet and check in members and guests using proper procedures * Deliver exceptional customer service across phone, email, and in-person interactions * Direct guests and appointments to appropriate staff efficiently * Support guest check-in and onboarding processes * Handle daily cash reconciliation accurately * Assist the sales team with guest tours and membership support * Support prospect and member outreach via calls, texts, and emails * POS handling and end of night close out What We Offer * A positive, collaborative team environment * Complimentary gym membership * Employee discounts on Gold’s Gym products and services Gold’s Gym British Columbia is an equal opportunity employer. We thank all applicants for their interest; only those selected for an interview will be contacted.

What you’ll do

The role involves overseeing front desk operations, managing member check-ins, and ensuring the facility is properly secured during closing shifts. Additionally, the representative will handle cash reconciliation, support sales team outreach, and provide exceptional customer service.

Requirements

Candidates must have previous customer service experience and strong communication skills, including fluency in English. Proficiency with computers, cash handling, and POS systems is required, along with the ability to work in a fast-paced environment.

Benefits

• Complimentary gym membership
• Employee discounts on Gold’s Gym products and services

Listed skills

• Customer service · Preferred
• Cash handling · Preferred
• Communication Skills · Preferred
• Problem solving · Preferred
• Critical Thinking · Preferred
• Teamwork · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Cash handling
• POS systems
• Communication skills
• Problem-solving
• Critical thinking
• Computer proficiency
• Teamwork
• Facility security
• Membership support
• Outreach
• Cash Reconciliation
• Cash Handling
• Sales Prospecting
• First Aid Certification
• Customer Service
• Critical Thinking
• English Language
• Sales
• Problem Solving
• Operations
• Verbal Communication Skills

Job areas

• Customer Service & Support
• Sports & Recreation
• Retail
• Administrative
• Front Desk Agent
• Membership Sales Representative
• Commercial Sales Representatives
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

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