Hotel Manager

Job summary

Develop and implement policies and procedures for daily hotel operations, supervise staff, and establish work schedules. Prepare budgets, monitor revenues and expenses, enforce policies, resolve customer complaints, and assist guests with special needs.

Job details

Overview Languages English Education Secondary (high) school graduation certificate Experience 1 year to less than 2 years On site Work must be completed at the physical location. There is no option to work remotely. Responsibilities Tasks Develop and implement policies and procedures for daily operations Supervise staff Prepare budgets and monitor revenues and expenses Enforce policies and procedures Address customers' complaints or concerns Assist clients/guests with special needs Establish work schedules

What you’ll do

Develop and implement policies and procedures for daily hotel operations, supervise staff, and establish work schedules. Prepare budgets, monitor revenues and expenses, enforce policies, resolve customer complaints, and assist guests with special needs.

Requirements

Requires a secondary school graduation certificate and 1 year to less than 2 years of experience. The role is on-site and requires English.

Listed skills

• Budgeting · Preferred
• Policy development · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Policy Development
• Operational Procedures
• Staff Supervision
• Budgeting
• Revenue Monitoring
• Expense Monitoring
• Policy Enforcement
• Customer Complaint Resolution
• Guest Assistance
• Work Scheduling

Job areas

• Hospitality
• Management & Leadership
• Customer Service & Support

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