Receptionist - Full Time- Women's Services

HOURS – Monday to Friday 9am-5pm, some evenings, weekends or extended hours may be required Rate of pay- $23.84/ Hourly Reason for posting- This posting is for an existing vacancy. Who We Are At Good Shepherd, we are committed to providing hope and enhancing dignity and self-determination for individuals and families. To learn more about Good Shepherd, visit our website at www.goodshepherdcentres.ca This opportunity is with our Good Shepherd – Women's Services – Community Support Services for Women and Children How You Will Make an Impact The Community Support Services Receptionist enhances the dignity and quality of life of our service users, visitors, managers and staff by providing respectful, efficient and timely services. The Receptionist will greet people, direct visitors to appropriate person or service, answer and forward telephone calls, take messages, schedule appointments and perform other clerical duties. To provide service in a dignified and respectful manner that integrates feminist, anti-oppression/anti-racism, and trauma frameworks. Demonstrated commitment to the mission and values of Responsibility, Availability, Adaptability, Hospitality, Quality and Dignity The Receptionist will be the primary initial contact at Community Support Servies, answering doors, answering and directing phone calls, room bookings, screening, handling donations, as well as administrative functions Responsible for participating in Good Shepherd's Health and Safety programs, procedures and work in compliance with the provisions of the Occupational Health and Safety Act and its regulations to minimize risk to clients, staff and others as well as to the property of the Good Shepherd Respect and protect the confidentiality of service user information, as well as all other information that is sensitive in nature to the operation of the program, the Good Shepherd Centres, staff, volunteers and others. To act as an important communication centre for staff and service users for the efficient and effective communication of information necessary to assist clients. What You'll Bring to Our Team Completed education in a related field of study required Previous experience in administrative or receptionist-based position required. Understand and utilize feminist, client-directed, anti-oppression, anti-racism frameworks and harm reduction principles Knowledge, skills, and experience to support/enhance a service/residential environment that is culturally safe and Trans/Gender positive is essential Computer proficiency in Word, Excel, Outlook, Internet Explorer, and Database applications. Detail-oriented; well-organized with a demonstrated ability to appropriately prioritize workload Experience in a residential setting is an asset A valid Ontario Driver's License (G) and ability to drive company vehicle is an asset An appreciation and understanding of a range of issues impacting cis women, trans and non-binary individuals including abuse, poverty, homelessness, mental health and substance use Valid CPR certification (or willingness to be certified) Fluency in a language in addition to English is an asset Demonstrated understanding of workplace health and safety practices and understanding of an employee's responsibility under current legislation. What We Offer Be a part of a caring TEAM THAT SUPPORTS OUR LOCAL COMMUNITY Support for continuing EDUCATION AND PROFESSIONAL DEVELOPMENT Staff recognition programs along with access to self-care supports and EMPLOYEE / EMPLOYEE AND FAMILY ASSISTANCE PROGRAM (EAP) POSITIVE and ENCOURAGING atmosphere Make a difference and provide HOPE Extended Health Benefits Join our team and be part of a group that values hard work, dedication, and the importance of maintaining a positive environment for everyone. Good Shepherd, a ministry of the Hospitaller Order of St. John of God, is an equal opportunity employer operating within an anti-racist and anti-oppression framework. We strive to establish workplaces that reflect and are enhanced by the rich diversity of the community we serve. Good Shepherd welcomes and encourages applications from all people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you need accommodations, please contact Human Resources at 905-528-5877.

The receptionist serves as the primary point of contact for the facility, managing front-desk operations, telephone inquiries, and visitor screening. They also provide essential administrative support, including scheduling, room bookings, and handling donations while maintaining a safe and respectful environment.

Candidates must have completed education in a related field and possess previous experience in an administrative or receptionist role. Proficiency in Microsoft Office applications and a commitment to anti-oppression and trauma-informed care frameworks are required.

• Extended Health Benefits • Professional Development • Employee Assistance Program • Staff Recognition Programs • Self-care Supports

• OrganizationPreferred
• Microsoft ExcelPreferred
• CommunicationPreferred
• Data entryPreferred
• Microsoft WordPreferred
• Microsoft OutlookPreferred

Identified from the job description. Confirm important requirements above.

• Reception
• Administrative Support
• Clerical Duties
• Scheduling
• Telephone Etiquette
• Data Entry
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Trauma-informed Care
• Harm Reduction
• Anti-oppression Frameworks
• Communication
• Organization
• Health and Safety Compliance
• Conflict Resolution
• Support Services
• Cardiopulmonary Resuscitation (CPR) Certification
• Effective Communication
• Administrative Functions
• Valid Driver's License
• Adaptability
• Mental Health
• Clerical Works
• Confidentiality
• Database Application
• Disabilities
• Employee Assistance Programs
• Occupational Safety And Health
• English Language
• User Information
• Trauma Care
• Prioritization
• Detail Oriented

• Administrative
• Social Services
• Customer Service & Support
• Service Receptionist
• Receptionist
• Receptionists (general)
• Receptionists and Information Clerks

Minimum education

High school

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week