Online Support Team Member

Job summary

The Online Support Team Member is responsible for picking, packing, and shipping e-commerce orders while maintaining accurate inventory and product records. They also handle customer service inquiries via email and phone to resolve order issues and process refunds.

Job details

Who you are: You are tech-savvy, customer focused and your attention to detail is second to none. You love to be part of a team, but you’re a force to be reckoned with working solo. And like us, you are passionate about healthy living. Sound familiar? If so, we want to hear from you! Goodness Me! is now hiring a part-time Online Support Team Member for Store Support, working out of our Waterloo location. Extra Goodness Because wellness isn’t just for our shoppers: From our emphasis on a healthy work-life balance, to a strong culture of promoting from within and opportunities for skills development training, working at Goodness Me! isn’t just a job; it’s a healthy career! Other perks include: Relaxed dress code 20% discount Safe, respectful, and inclusive workplace Consistent scheduling Your day-to-day: As the Online Support Team Member, you will work from our Waterloo location. You will be primarily responsible for picking orders and maintaining our online sales e-commerce orders. You will be required to will maintain a high level of product and service knowledge. Other tasks and duties may include: Check Orders for fraud, pending payment, etc. Discuss Order issues with Manager and resolve those Pick orders Print Invoices, check products for code dates, qty, etc and match those to invoice Pack orders, print shipping labels Ship orders using shipping carrier as advised by Manager Print and process shipping documentation as required Process refunds to the customer as required Monitor Customer Service emails and phone calls Other relevant duties as assigned by manager (e.g. receive and stock shipping supplies, etc.) Adapt communication style in order to deliver information effectively to a range of individuals What you bring: One year of experience in retail Proven sales ability with capability to meet and surpass targets and goals A high performer keen to take ownership and strive for excellence. Great communication skills. High degree of initiative and integrity. Pay: $17.60 This posting is for an existing vacancy. About Us: We are not your mainstream grocery store. It’s not just shopping, it’s discovering the power of food! At Goodness Me! our mission is simple: to discover, educate about, and offer healthy living products. Our business was born out of a passion to help people live longer, healthier and happier lives. For 45 years we’ve been providing our loyal customers with access to the healthiest products we can find. Apply today through our quick and easy website portal! While we sincerely appreciate the interest of all applicants, only those selected for an interview will be contacted. Goodness Me! is an equal opportunity employer which values diversity in the workplace. We do not discriminate in making employment decisions based upon race, colour, gender, religion, national origin, age, disability, marital status, sexual orientation, or any prohibited grounds. In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, accommodations are available throughout the recruitment and selection process. If contacted for an employment opportunity, please inform us of any accommodations required.

What you’ll do

The Online Support Team Member is responsible for picking, packing, and shipping e-commerce orders while maintaining accurate inventory and product records. They also handle customer service inquiries via email and phone to resolve order issues and process refunds.

Requirements

Candidates must have at least one year of retail experience and a proven ability to meet sales targets. Strong communication skills, attention to detail, and a high degree of initiative are required for this role.

Benefits

• Relaxed dress code • 20% discount • Safe, respectful, and inclusive workplace • Consistent scheduling • Skills development training

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Product Knowledge · Preferred
• Attention to detail · Preferred
• Sales · Preferred
• Communication · Preferred
• Data entry · Preferred
• Inventory management · Preferred
• Shipping · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Order picking
• E-commerce
• Sales
• Communication
• Attention to detail
• Inventory management
• Shipping
• Problem solving
• Data entry
• Product knowledge
• Time management
• Workplace Inclusivity
• Customer Service
• Invoicing
• Order Picking
• Telephone Skills
• Scheduling
• Technical Acumen
• Detail Oriented

Job areas

• Retail
• Customer Service & Support
• Logistics
• Food & Beverage
• Support Team Member
• Production Worker
• Assemblers Not Elsewhere Classified
• Production Workers, All Other