Automotive Service Advisor

Company Description Goodyear, West End Tire & Automotive Centre is a Premier Automotive Service Centre serving drivers in Mississauga, Oakville, and surrounding areas as well as the GTA communities. The shop is known for its experienced mechanics who provide reliable automotive repairs on all makes & models as well as tire services. We are customer focused ensuring quality workmanship and safety. Applicants can expect a busy, customer-focused environment where professional service and trust are central to the business. Role Description The Automotive Service Advisor is a full-time, on-site role based at our Mississauga, ON location. This role involves greeting customers, listening to their concerns about their vehicle and accurately documenting service needs. The Service Advisor will prepare estimates, explain recommended repairs and maintenance, coordinate with technicians, and ensure services are completed on time. Daily responsibilities include scheduling appointments, managing work orders, handling phone and in-person inquiries, and promoting appropriate products and services such as tires and maintenance packages. The role also focuses on delivering clear communication, maintaining high customer satisfaction, and supporting a smooth, efficient shop workflow. Qualifications Strong customer-facing skills, including Customer Service and Customer Satisfaction, with the ability to build trust and maintain long-term relationships. Foundational technical understanding of Vehicle Maintenance and Automotive Repair in order to explain services and recommendations clearly to customers. Effective Communication skills, both verbal and written, for interacting with customers, technicians, and team members. Prior experience in an automotive service dealership, or tire shop environment is an asset. Ability to work in a fast-paced setting, manage multiple tasks, and stay organized throughout the day is a must. Must have comfort using shop management software, point-of-sale systems, and basic office tools. Must have a high level of professionalism, reliability, with attention to detail. Valid driver’s license and clean driving record is a must.

The Service Advisor greets customers, documents vehicle service needs, and prepares repair estimates. They coordinate with technicians to ensure timely completion of services and manage scheduling and work orders.

Candidates must have strong customer-facing skills, a foundational understanding of automotive repair, and a valid driver's license. Experience in an automotive dealership or tire shop and proficiency with shop management software are preferred.

• Point-of-sale systemsPreferred
• Customer servicePreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Customer Satisfaction
• Vehicle Maintenance
• Automotive Repair
• Communication
• Shop Management Software
• Point-of-Sale Systems
• Scheduling
• Estimate Preparation
• Relationship Building

• Customer Service & Support
• Trades
• Transportation

Minimum experience

0+ years

Apply by

Feb 12, 2027

Posting language

English

Working hours

40 hours per week

Seniority

Entry level

Application method

Direct apply is available