Representative, Inside Support

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... Hybrid role based in Milton, Ontario. Minimum 4 days per week in office What We Offer The salary range is $43,000 - $48,000 Potential of up to 15% bonus Medical, Dental, Prescription Drug, and EFAP Benefits after 30 days of employment FULL flex benefits program Company matching RRSP Family culture Advancement opportunities Profit Sharing 128 years, family owned and operated company history Position Summary Supports activities for the outside District Sales Representatives (DSR) including order and delivery interaction between customers via telephone, email and Gordon Ordering. Seeks growth opportunities in existing house customers with knowledge and professionalism as well as strengthening customer relationships by representing Gordon Food Service (GFS) branded products and services. Helps drive account growth and profitability by undertaking administrative job duties as it pertains to the sales department. Use of divisional shared email to address and support the needs as they arise. Key Responsibilities Collaborates with other departments to meet all customer needs, internal reporting and customer record keeping. Participates in general sales meetings, promotions and facilitates food show registration. Assists with recall and other information sharing as required. Takes orders from various customers as needed via phone or email. Stays up to date with product offerings, market trends and customer needs while learning about the organizational offerings and systems. Demonstrates strong customer service skills when dealing with unique or difficult situations. Provides support to sales representatives coordinating customer service, orders, credits etc during special large special events IE: Stampede, PNE, SNE, F1 Race etc. Supports and assists DSR for vacation coverage and seasonally based on needs. Provides routing assistance for changes to deliveries such as time delays, adjustments in delivery days, etc. Details customer complaints, tracks the same issues that multiple customers have, and reports problems as necessary. Performs Other Duties as assigned. Knowledge / Skills / Abilities Must have good customer service and time management skills. Ability to perform 10-key data entry Must have excellent written, verbal, organizational communication. Highly organized with a great attention to detail Encourages collaboration to achieve a common goal A self starter who can work independently as well as part of a team. Must be a strategic thinker, inquisitive, innovative, and creative in order to build relationships, network, link resources and apply business practices Excellent computer skills Ability to learn and use Genysis, Powersell, CRM, Gordon Ordering and other various systems We thank all applicants for their interest, however only those selected for the next stage will be contacted. Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to talentcanada@gfs.com and use the words “Accommodation Request” in your subject line.

Provides administrative and operational support to District Sales Representatives by managing customer orders, deliveries, and inquiries. Focuses on strengthening customer relationships and driving account growth through professional service and coordination.

Requires strong customer service, communication, and organizational skills along with 10-key data entry proficiency. Candidates must be able to use various software systems including CRM and Gordon Ordering.

• Medical Insurance • Dental Insurance • Prescription Drug Insurance • Employee Family Assistance Program (EFAP) • Flex Benefits Program • Company Matching RRSP • Profit Sharing • Advancement Opportunities

• Time managementPreferred
• Customer servicePreferred
• Attention to detailPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Time Management
• 10-key Data Entry
• Written Communication
• Verbal Communication
• Organizational Skills
• Attention To Detail
• Collaboration
• Strategic Thinking
• CRM
• Computer Skills

• Customer Service & Support
• Sales
• Food & Beverage
• Administrative
• Logistics

Minimum experience

0+ years

Apply by

Sep 4, 2026

Posting language

English

Working hours

40 hours per week

Office presence

4 days per week

Seniority

Entry level