Inside Support Representative

Job summary

Supports outside District Sales Representatives by managing customer orders, deliveries, and administrative tasks via phone and email. Collaborates with internal departments to address customer needs, resolve complaints, and maintain accurate records.

Job details

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... What We Offer: Medical, Dental, Prescription Drug, and EFAP Benefits after 30 days of employment FULL flex benefits program Company matching RRSP Family culture Advancement opportunities Profit Sharing 128 year, family owned and operated company history Position Summary: Supports activities for the outside District Sales Representatives (DSR) including order and delivery interaction between customers via telephone, email and Gordon Ordering. Seeks growth opportunities in existing house customers with knowledge and professionalism as well as strengthening customer relationships by representing Gordon Food Service (GFS) branded products and services. Helps drive account growth and profitability by undertaking administrative job duties as it pertains to the sales department. Use of divisional shared email to address and support the needs as they arise. Schedule: Sunday - Thursday | 7AM - 3:30PM | 5 Days x 8 Hours Training Schedule: First 8 weeks will be Monday - Friday | 5 Days x 8 Hours Essential Functions: Collaborates with other departments to meet all customer needs, internal reporting and customer record keeping. Participates in general sales meetings, promotions and facilitates food show registration. Assists with recall and other information sharing as required. Takes orders from various customers as needed via phone or email. Stays up to date with product offerings, market trends and customer needs while learning about the organizational offerings and systems. Demonstrates strong customer service skills when dealing with unique or difficult situations. Provides support to sales representatives coordinating customer service, orders, credits etc during special large special events IE: Stampede, PNE, SNE, F1 Race etc. Supports and assists DSR for vacation coverage and seasonally based on needs. Provides routing assistance for changes to deliveries such as time delays, adjustments in delivery days, etc. Details customer complaints, tracks the same issues that multiple customers have, and reports problems as necessary. Performs Other Duties as assigned. Knowledge / Skills / Abilities: Must have good customer service and time management skills. Ability to perform 10-key data entry Must have excellent written, verbal, organizational and communication skills. High organized with a great attention to detail Encourages collaboration with others to achieve a common goal A self starter that can work independently as well as part of a team. Must be a strategic thinker, inquisitive, innovative, and creative in order to build relationships, network, link resources and apply business practices Excellent computer skills Must have the ability to multi-task, prioritize and be able to work independently or within a team environment. Ability to learn and use Genysis, Powersell, CRM, Gordon Ordering and other various systems Equipment / Tools / Technology: Laptop computer Telephone and headset Home Wifi Needed while working remotely. Networked printer/copier/facsimile machine Google Apps (Gmail, Calendar, Docs, Drive, Sites, Groups) Microsoft Office Suite (Excel, Word)Gordon Food Service Systems such as CRM, Gordon Ordering and Inventory management. Education & Minimum Experience Requirements: High School Diploma (or equivalent) plus 2 years full-time related work experience required Bachelor Degree in Business Administration, Sales, Marketing or related field preferred Previous Experience in the area of food service industry is preferred We thank all applicants for their interest, however only those selected for the next stage will be contacted. Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to talentcanada@gfs.com and use the words “Accommodation Request” in your subject line.

What you’ll do

Supports outside District Sales Representatives by managing customer orders, deliveries, and administrative tasks via phone and email. Collaborates with internal departments to address customer needs, resolve complaints, and maintain accurate records.

Requirements

Requires a High School Diploma and at least 2 years of full-time related work experience. Proficiency in computer systems, strong communication skills, and the ability to work independently are essential.

Benefits

• Medical
• Dental
• Prescription drug
• EFAP benefits
• Full flex benefits program
• Company matching RRSP
• Profit sharing

Listed skills

• Time management · Preferred
• Customer service · Preferred
• written communication · Preferred
• Collaboration · Preferred
• Attention to detail · Preferred
• Multi-Tasking · Preferred
• Prioritization · Preferred
• Inventory management · Preferred
• Microsoft Office Suite · Preferred
• CRM · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Time management
• 10-key data entry
• Written communication
• Verbal communication
• Organizational skills
• Attention to detail
• Collaboration
• Strategic thinking
• Multi-tasking
• Prioritization
• CRM
• Inventory management
• Microsoft Office Suite
• Google Apps
• Network Printers
• Internal Reporting
• Intellectual Curiosity
• Self-Starter
• Workplace Inclusivity
• Record Keeping
• Professionalism
• Customer Relationship Management
• Business Administration
• Customer Service
• Communication
• Computer Literacy
• Food Services
• Numeric Data Entry
• Sales
• Gmail
• Selling Techniques
• Marketing
• Innovation
• Information Sharing
• Inventory Management
• Market Trend
• Medical Prescription
• Microsoft Office
• Multitasking
• Problem Reporting
• Telecommuting
• Time Management
• Coordinating
• Global Financial Services
• Account Growth
• Google Workspace
• Detail Oriented

Job areas

• Customer Service & Support
• Sales
• Food & Beverage
• Administrative
• Logistics
• Inside Sales Support Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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