Customer Service Representative

Job summary

The Customer Service Representative provides over-the-counter government services to the public while ensuring accurate processing of electronic forms and payments. Responsibilities include verifying customer information, maintaining records, and supporting clients in accessing government services.

Job details

Service New Brunswick Customer Service Representative, ASL 3 Open Competition Permanent Full-time 17596 (R85-2026/27-467) Burton Service New Brunswick is seeking an individual to join the Burton team as a Customer Service Representative. Working at Service New Brunswick is more than just a job — it’s an opportunity to build a meaningful career. Guided by our vision of "Elevating Service Excellence", our teams provide high-quality, innovative public services for customers with a focus on value for all New Brunswickers. Known for our people-oriented workplace culture, we foster an environment where innovation, inclusivity, and teamwork are celebrated. We are proud to be recognized as one of Atlantic Canada's Top Employers [https://reviews.canadastop100.com/top-employer-service-new-brunswick?_gl=1*5lelx3*_ga*MTI2MjY0NjEzNC4xNzQyODQxODI3*_ga_H481FDLVWD*czE3NjQyNjU4NTgkbzkkZzAkdDE3NjQyNjU4NTgkajYwJGwwJGgw#atlantic] for 2026! What We Offer At SNB, our people are at the heart of everything we do. We are: * Human-Centered: We prioritize well-being and flexibility for our employees. * Driven by Growth: We invest in your professional development and career advancement. * Celebrating Excellence: We recognize and reward outstanding contributions. * United by Purpose: Every project you work on makes a real difference for New Brunswickers. * Empowered to Decide: We trust our teams to make decisions and innovate boldly. With offices and locations in most New Brunswick cities and a wide variety of positions and job roles, SNB offers unmatched opportunities for growth and impact, including an employee recognition program, a mentoring program, training & development opportunities, employee townhalls and ongoing leadership development. SNB also offers a comprehensive employee benefits package. As a member of the Service Centre, you will be responsible to provide over‑the-counter government services to the public in accordance with related acts, policies, and procedures. Responsibilities will include but are not limited to: * Assisting and supporting clients as they access government services. * Examining and verifying customer information to ensure accuracy based on established requirements and guidelines. * Accessing and processing electronic forms and information while updating customer records and processing payments. * Effective cash handling and balancing. * Performing other related tasks as required. * Experience processing complex computerized transactions * Candidates will be required to undergo Criminal History Clearance prior to appointment If you’re interested in learning more about our team and how our customer service representatives make the lives of New Brunswickers better on a daily basis, please use click here [https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fvimeo.com%2F675651232%2Fd8917c2449%3Fembed_email_provider%3Dgmail&data=05%7C01%7CAshlyn.Hebert2%40snb.ca%7Cb1862bb6cd3e43bfc46708da45780ca3%7Ce08b7eefb5014a679ed007e38bfccee7%7C0%7C0%7C637898679145545611%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=k1Njnlxwud2J3KQAnJT9BDuj8LVD9VdjkOtimewDEH8%3D&reserved=0]. Please ensure that you indicate the competition number 17596 (R85-2026/27-467) when applying. ESSENTIAL QUALIFICATIONS: High school or GED supplemented by a one (1) year related post-secondary diploma plus a minimum of three years of customer service or related work experience. Subject to the response to this competition, an equivalent combination of education, training and experience may be considered. Written and spoken competence in English and French is required. Please state your language capability. Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please state your language capability on your application and ensure that preferred language for assessment is clearly identified. ASSET QUALIFICATIONS: Preference may be given to candidates that demonstrate: * Experience processing complex computerized transactions Subject to the response to this competition, candidates may be required to demonstrate on their application one or more of the asset qualifications in addition to the essential qualifications in order to be given further consideration. OPERATIONAL REQUIREMENTS: The following operational requirement(s) is also required: * Candidates will be required to undergo Criminal History Clearance prior to appointment * You must be eligible for appointment as Commissioner of Oaths which requires you to be over the age of 19, have a clear background check and be a Canadian Citizen. * Some weekday evening and Saturday morning work hours will also be required. * Some travel to other Service Centres within the region may be required therefore candidates must possess a valid New Brunswick driver’s license and have their own means of transportation BEHAVIOURAL COMPETENCIES: The successful candidate will possess the following behavioural competencies: * Analytical Thinking * Client Service Orientation * Commitment to Learning * Effective Interactive Communication * Results Orientation * Self-Confidence * Teamwork and Cooperation TECHNICAL COMPTENCIES: The successful candidate will possess the following technical competencies: * Ability to Use Office Technology, Software, and Applications * Records and Information Management Résumés should be in chronological order specifying education and employment in months and years including part-time and full-time employment. Salary: $25.82 - $30.59 hourly. Administrative Services Level 3 - Administrative Assistants, Clerical and Regulatory, Office, Data Processing and Duplicating Equipment Operation. The wage scales shown reflect the newly signed NBU Collective Agreement. During the implementation period, new hires may temporarily be placed on the wage scale in effect prior to the new collective agreement. Once processing is complete, employees will receive any applicable retroactive adjustments. We strongly encourage you to submit your application via the online portal https://www.ere.gnb.ca/competition.aspx [https://www.ere.gnb.ca/competition.aspx] by using the “Apply Online” button to increase the efficiency and maintain a consistent candidate experience. Please ensure your application is complete by October 12,2026 and indicate competition number 17596 (R85-2026/27-467). In the unlikely event that you experience technical difficulties or are unable to complete your application online, contact pc@snb.ca [pc@snb.ca]. We thank all those who apply however only those selected for further consideration will be contacted. We are an Equal Opportunity Employer. Veterans who demonstrate they are among the most qualified, shall be given preference at the time of appointment. The New Brunswick Public Service: Improving the lives of New Brunswickers every day!

What you’ll do

The Customer Service Representative provides over-the-counter government services to the public while ensuring accurate processing of electronic forms and payments. Responsibilities include verifying customer information, maintaining records, and supporting clients in accessing government services.

Requirements

Candidates must possess a high school diploma or GED, a one-year post-secondary diploma, and at least three years of relevant customer service experience. Proficiency in both English and French is required, along with the ability to undergo a criminal history clearance.

Benefits

• Employee recognition program
• Mentoring program
• Training and development opportunities
• Comprehensive employee benefits package

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Effective communication · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Cash handling · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Cash handling
• Data entry
• Computerized transactions
• Analytical thinking
• Client service orientation
• Effective communication
• Records management
• Office technology
• Problem solving
• Teamwork
• Attention to detail
• Equipment Operation
• Cash Handling
• People Oriented
• Analytical Thinking
• Results Orientation
• Bilingual (French/English)
• Valid Driver's License
• American Sign Language (ASL)
• Clerical Works
• Customer Service
• Data Processing
• Cooperation
• Innovation
• Information Management
• Interactive Communications
• Leadership Development
• Mentorship
• Public Service
• Balancing (Ledger/Billing)
• Prioritization

Job areas

• Customer Service & Support
• Government & Public Sector
• Administrative
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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