Treatment Coordinator for Dental Surgery

Company Description: GRAFT Periodontics is a specialized periodontal and dental surgery practice committed to providing advanced, patient-centered care. The clinic focuses on evidence-based treatment, modern surgical techniques, and clear communication to support long-term oral health outcomes. Team members collaborate closely to ensure patients feel informed, supported, and comfortable throughout their treatment. The practice values professionalism, respect, and efficient workflows in a welcoming clinical environment. Role Description: The Treatment Coordinator supports patients through their surgical care journey. Responsibilities include reviewing proposed treatment plans ensuring patients understand clinical recommendations and next steps discussing financial arrangements & confirming insurance benefits scheduling procedures helping patients prepare for procedures and navigate the recovery phase maintaining accurate patient records communicating with the clinical team about treatment timelines following up with patients to support case acceptance and continuity of care ensuring the necessary surgical materials are available and organized for procedures answering patient inquiries promptly and politely in person and by email/phone contributing to a smooth, organized front-office workflow Qualifications Understanding of dental surgery procedures(gum/bone grafting, implant placement, debridement, etc,);, treatment timelines, and post-op care requirements. Knowledge of insurance processes, including verification of benefits, pre-authorizations, claims coordination; confidence in discussing financial responsibilities with patients. Proven customer service capabilities, demonstrating empathy, professionalism, and a patient-focused approach in a clinical setting. Excellent communication skills, including clear verbal and written communication and the ability to collaborate effectively with dentists, specialists, and support staff. Prior experience in a dental office, preferably in oral surgery or periodontics. Current LDA (CDA) status with BCCOHP is an asset. Proficiency with practice management software (ClearDent), basic office computer skills, and capturing digital diagnostic records. Organizational skills, attention to detail, and the ability to manage multiple cases and appointments in a fast-paced environment.

The Treatment Coordinator guides patients through their surgical journey by explaining treatment plans and managing financial arrangements. They coordinate scheduling, insurance benefits, and clinical communication to ensure a smooth patient experience and continuity of care.

Candidates should have prior experience in a dental office, specifically in oral surgery or periodontics, and proficiency with ClearDent software. Knowledge of dental surgery procedures and insurance processes is required, and a BCCOHP LDA/CDA status is considered an asset.

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Treatment Planning
• Insurance Verification
• Patient Coordination
• Financial Counseling
• ClearDent
• Dental Surgery Knowledge
• Customer Service
• Case Acceptance
• Patient Records Management
• Clinical Communication
• Scheduling
• Digital Diagnostic Records

• Healthcare
• Administrative
• Customer Service & Support

Minimum education

Professional degree

Minimum experience

2+ years

Apply by

Feb 21, 2027

Posting language

English

Working hours

40 hours per week

Seniority

Entry level

Application method

Direct apply is available