Interim Coverage Seller

Job summary

Manage assigned customer accounts by executing sales, contact, and service strategies to grow sales and build strong customer relationships. Identify customer needs and sales opportunities, coordinate internal resources and follow-up, maintain account information in Salesforce, and provide after-sales support and competitive insights.

Job details

Work Location Type: Hybrid About Grainger W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit www.grainger.com. Compensation The base salary for this role ranges between $67,440 - $92,730, with eligibility for an incentive target of 5% which is contingent upon achieving both individual and company performance objectives. The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law. This job posting is for an existing vacancy. Position Details The purpose of this role is to maximize Grainger Canada's sales opportunities for designated customers by increasing sales through execution of account strategy and performing customer service-related activities. This includes activities that drive superior sales growth, service, and strong customer relationships. The Interim Coverage Seller will be responsible for executing sales, contact penetration and service strategies within accounts assigned to them, as identified by management. Accounts may include open territories, within existing or other regions, as well as covered accounts where the business dictates a need for additional sales support. You Will Leverages our sales model and processes to establish, maintain, and grow customer relationships; with an emphasis on identifying/exceeding customer needs and expectations, relative to Grainger offerings Develop/Create strong partnerships with assigned customers, building loyalty and a sustainable relationship Identify new opportunities (contacts, products, projects, services, etc.) that will build momentum and drive sales growth Fully leverage all resources and technical support provided by Grainger. Coordinate and execute activities and communication between each account and Grainger’s business departments to achieve outlined business solutions, respond to customers’ purchasing needs and coordinate sales. Follow engagement model to interact with each account on a regular and ongoing basis Utilize the wide array of available communication channels through all our sales / service channels to maximize customers’ purchasing with Grainger Respond to and follow-up with customers’ sales / service inquiries and purchasing needs Act with curiosity by asking open-ended questions to cross-sell / up-sell and offer solution-based recommendations to customers Engage with internal and external resources to help support and address customer needs Use and maintain customer and contact information in Salesforce.com to help guide interactions and share activity Providing after-sales support to ensure quality and satisfaction of delivered products and services Stay up to date on competitors to ensure we remain competitive and first choice to customers for their related products / services; provide appropriate competitive intelligence to management You Have High School Diploma/GED required 1+ years experience in related field required An assertive personality, high energy level and resilient character Excellent communication skills (verbal, written, phone) A high level of integrity in all business dealings Strong time management and organization skills Proven record of effectively influencing without authority Customer service and telemarketing experience is an asset Ability to rapidly build knowledge of Grainger’s product lines Understand and use basic selling techniques: opening, probing, presentation, over-coming objections Having a drive and passion for sales Competitive drive with a constant desire to meet and/or exceed targets Possessing a high desire to excel without accepting mediocrity Thinks critically and creatively; has out-of-the-box thinking Bilingualism (English and French) is required for this role, as the successful candidate will regularly interact with customers, stakeholders, and Grainger team members in both official languages. Rewards And Benefits Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked): Medical, dental, vision and prescription drug coverage Paid time off (PTO) and up to 12 company holidays per year (dependent on home province) Life insurance coverage, including spousal and dependent life insurance. Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future Educational & Professional Membership Fee Assistance program Employee discounts, team member perks and more! DEI Statement We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact. We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance. Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.

What you’ll do

Manage assigned customer accounts by executing sales, contact, and service strategies to grow sales and build strong customer relationships. Identify customer needs and sales opportunities, coordinate internal resources and follow-up, maintain account information in Salesforce, and provide after-sales support and competitive insights.

Requirements

A high school diploma or GED and at least one year of related experience are required. Candidates need strong communication, organization, time-management, customer-service, and selling skills, a resilient and competitive approach, and fluency in both English and French for regular interactions.

Benefits

• Medical, Dental, Vision, and Prescription Drug Coverage
• Paid Time Off
• Company Holidays
• Life Insurance
• Employee Family Assistance Program
• Registered Retirement Savings Plan
• Defined Contribution Pension Plan
• Educational and Professional Membership Fee Assistance
• Employee Discounts
• Team Member Perks

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Organization · Preferred
• Sales · Preferred
• Communication · Preferred
• Upselling · Preferred
• Sales Growth · Preferred
• Salesforce · Preferred
• Bilingual communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Sales
• Customer Relationship Management
• Account Strategy
• Customer Service
• Sales Growth
• Cross-Selling
• Upselling
• Solution-Based Recommendations
• Communication
• Time Management
• Organization
• Influencing Without Authority
• Salesforce
• Competitive Intelligence
• Bilingual Communication

Job areas

• Sales
• Customer Service & Support

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