Athletics Services Manager (Contract)

The Granite Club is looking for a full-time contract Athletics Services to oversee the day-to-day operation and management of the Sports Desk and team. This position will be a fourteen-month contract with a possibility of extension. Their responsibilities are to be performed in addition to providing premier Member service and the provision of administrative support to various Athletics and Racquets departments. What’s in it For You? Collaborative & Engaging Work Environment: Join a culture that values innovation, teamwork, and continuous improvement. Exclusive Perks: Enjoy discounted memberships at GoodLife Fitness, as well as preferred rates on auto and home insurance. Vibrant Employee Events: Participate in a variety of inclusive and exciting events that celebrate our culture. On-Site Culinary Experience: Access to healthy, delicious meals daily at our Employee Cafeteria. Convenient Indoor Parking: Complimentary indoor parking to make your commute easier. Competitive Total Rewards Package Comprehensive Health & Dental Benefits: Flexible coverage options with a Health Care Spending Account (HCSA) to suit your individual and family needs. Primary Responsibilities Provide ongoing Granite Gold service to all Members, Guests, and Staff; Genuine Hospitality, Outstanding Attention to Detail, Listening and Anticipating Needs, and Dedication to Excellence Ensuring established Granite Club and Sports Desk standards are met, with correct procedures and administration. Responsible for tracking Member complaints, inquiries and relations with respect to the Athletics & Recreation and Racquets Divisions Ongoing public relations and contact with the Club membership Assist in collecting and organizing all required statistical data providing the information base for the Athletics & Recreation and Racquets Divisions in report form Participates in Athletics & Recreation and Racquets Division meetings and other Club Meetings as required. Administrative support to various Athletics & Recreation and Racquets departments as required Liaise with Finance concerning any Member queries (section cancellation, credits, discrepancies) Assist in the Annual Athlete Recognition Dinner Coordinate the annual events calendar for the Athletics & Recreation and Racquets Divisions Responsible for the scheduling of shifts, shift changes, vacation requests and payroll for the Sports Desk Athletics Coordinators. Ensures proper coverage based on seasonal demands, events, etc. Manage Sports Desk staff recruitment, training and discipline of staff Scheduling and organization of regular Sports Desk staff meetings. Liaise with the Facilities team regarding tennis court conditions and Athletics & Recreation and Racquets facility closures Ensure the Sports Desk training manual is kept up to date and communicated to the Sports Desk staff. Ensure all duties and responsibilities of the Sports Desk Athletic Coordinators are performed to departmental standards, while also personally performing all duties as they pertain to the Sports Desk: Greet all Members, answering the telephone, completing registrations and facility bookings Point of Sales for all Sports Desk transactions. Promote Athletics & Recreation and Racquets Social Events. Register and organize participants for programs in all athletic and racquets sections. Understand and provide information to the membership concerning the rules and regulations as they pertain to all athletic and racquets sections. Provide information about programs, camps, and clinics concerning any course prerequisites and/or level of play required to participate. Assist Members in online booking NorthStar System responsibilities: Take a supporting role with the Assistant Director of Athletics in the Activities, Events and RPOS Modules Activity Setup and adding employee and trainers schedules Activities, Activity Areas, Booking Rules, Email/Templates, Area Rates, Override times, Block Times, Rainouts, Message Centre, Usage reporting Event Types, Events, Billings, Email/Templates Assist Finance in ensuring daily and month-end duties are completed in a timely manner Troubleshooting any issues that arise with Members and Staff having issues with activity areas and events Assist the Athletics Manager with preparation of the seasonal Activity & Sport Programming Guide (registration date, times, codes, etc.) Provide excellent Member service experience for Club Members and guests. Perform other duties as required. Required Qualifications Bachelor’s Degree in Business, Recreation or equivalent in education, training and experience required A minimum of two to three years of management experience in a similar role required Working knowledge of Athletics and Racquets Division sections and facilities Demonstrates strong and effective planning, organizational and leadership skills Excellent Member relations, ability to solve problems with finesse. Excellent verbal and written skills required Proven ability to work under minimal supervision as well as within a team environment Current First Aid and CPR certifications recommended Working proficiency in Microsoft Office. Experience in event registration software and ability to learn event management software, such as NorthStar Compensation The salary range for this position is $60,000 to $69,000. About the Granite Club The Granite philosophy of uncompromising quality is showcased in its state-of-the-art athletic facilities, world-class events and programs for all ages, delectable dining experiences and personalized services, each tailored to suit the varied needs and desires of its diverse and sophisticated Membership. The Granite Club is Canada's premier private Members' family, athletic, recreation and social club. Located in north Toronto, we offer our 12,000 Members the highest standard of facilities, programs and services. We strive to recruit enthusiastic, dedicated individuals with a passion for providing exceptional service. We’ll reward all your hard work with a competitive salary and extensive benefits. We thank all applicants for their interest; however only those selected for an interview will be contacted. As part of Granite Club policy, a condition of employment is to perform a criminal background check and a vulnerable sector search demonstrating a satisfactory criminal record prior to commencing employment. The Granite Club is committed to providing fair and accessible employment practices. If selected for an interview, we will be happy to work with you to ensure your interview is accessible and accommodation is provided based on the information you provide to the Granite Club Recruiter. We thank you in advance for your interest in our opportunity!

The Athletics Services Manager oversees the daily operations of the Sports Desk, including staff management, scheduling, and administrative support for athletics and racquets departments. They are responsible for maintaining high service standards, managing member relations, and coordinating athletic events and programming.

Candidates must hold a Bachelor’s degree in Business, Recreation, or a related field and possess at least two to three years of management experience. Proficiency in Microsoft Office and the ability to learn event management software are required, along with strong leadership and organizational skills.

• Health insurance • Dental benefits • Health care spending account • Discounted fitness memberships • Preferred auto and home insurance rates • Complimentary indoor parking • On-site culinary experience

• Customer servicePreferred
• Problem solvingPreferred
• LeadershipPreferred
• Data analysisPreferred
• CommunicationPreferred
• Microsoft OfficePreferred

Identified from the job description. Confirm important requirements above.

• Management
• Member relations
• Administrative support
• Staff scheduling
• Staff recruitment
• Event coordination
• Data analysis
• Customer service
• Public relations
• Microsoft Office
• NorthStar system
• Problem solving
• Leadership
• Communication
• Facility management
• Administrative Support
• Sports Management
• Cardiopulmonary Resuscitation (CPR) Certification
• First Aid Certification
• Planning
• Public Relations
• Continuous Improvement Process
• Finance
• Event Management Software
• Sales
• Hospitality
• Innovation
• Statistics
• Troubleshooting (Problem Solving)
• Scheduling
• Teamwork
• Enthusiasm
• Detail Oriented

• Sports & Recreation
• Management & Leadership
• Administrative
• Customer Service & Support
• Hospitality
• Athletics Staff
• Recreation / Activities Worker
• Fitness and Recreation Instructors and Programme Leaders
• Recreation Workers

Minimum education

Bachelor’s degree

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week