Branch Administrator

Job summary

Provide professional customer service by answering calls, greeting visitors, and handling general clerical and administrative tasks. Process invoices, returns, credits, cash transactions, and purchase orders while supporting branch managers, purchasing, and reception.

Job details

Graybar Canada is looking for people with a desire to start a long-lasting career at one of the oldest and largest wholesale electrical distributors in Canada. Graybar Canada is a leader in the distribution of high quality electrical, automation and telecommunications products that supports these operations through related supply chain management and logistics services. Graybar Canada operates more than 35 branches across Canada. As one of Canada's largest employee-owned companies, Graybar Canada has the power and stability of a big corporation and the integrity and drive of a neighborhood business. Graybar Canada currently has an exciting career opportunity available out of our Florenceville, NB branch. Branch Administrator Graybar Canada offers a competitive compensation and benefits package including: No Evening or Weekend Shifts TELUS Health Virtual Care Cost shared Health and Dental Benefits Life & AD&D Insurance Employee Profit Sharing Program Long Term Disability Benefits Group RRSP Matching Corporate Fitness Membership Program Employee Share Purchase Program Computer Purchase Plan Tuition Reimbursement Program Service Awards Program Purpose: To provide friendly and professional customer service while answering the telephone and greeting visitors and performing general clerical duties according to established procedures. Major Responsibilities: Invoice Direct Order billings. Process all branch customer returns. Schedule and coordinate appointments, meetings and events as required. Receive and forward telephone inquiries to appropriate person and provide general information to clients and the public. Prepare typed documents for Management using Word and Excel. Provide administrative assistance and support to senior department managers. Work with vendors to resolve shortages and delivery problems. Expedite all purchase orders and maintain delivery information. Assist in daily invoicing and scanning of pick tickets. Verify and balance Cash Sales transactions. Process nonstock and defective returns to vendors in a timely manner. Issue credits and rebills to customers where applicable. Process tax corrections. Provide back-up support for Branch purchasing. Provide back-up support for Switchboard Receptionist. Greet and assist incoming customers, vendors and other persons. Other duties as assigned. Preferred Skills & Experience: University degree, college diploma or equivalent experience considered an asset. Exhibits excellent time management and organizational skills. Must have a very high level of attention to detail and accuracy. Practice excellent spoken and written communication and interpersonal skills. Ability to work under pressure and experience managing customer requests. Ability to prioritize to meet deadlines. Must be enthusiastic and enjoy working with people in a busy office environment with minimum supervision. Proven data entry, data editing and typing skills. Knowledge of supplies, equipment and/or services ordering, as well as inventory control of these items. The above is a brief outline of position responsibilities and does not intend to be all-inclusive of the current or future duties, responsibilities or reporting relationships. If you are highly motivated and have a passion for customer service, and are looking for a fun, rewarding career, we would be pleased to talk to you about joining Graybar Canada. Graybar Canada is an equal opportunity employer that encourages interested candidates to apply. We wish to thank all applicants for their interest but advise that only those selected for an interview will be contacted.

What you’ll do

Provide professional customer service by answering calls, greeting visitors, and handling general clerical and administrative tasks. Process invoices, returns, credits, cash transactions, and purchase orders while supporting branch managers, purchasing, and reception.

Requirements

A university degree, college diploma, or equivalent experience is considered an asset, along with strong organizational, time-management, communication, and interpersonal skills. Candidates should have accurate data-entry and typing skills, attention to detail, and the ability to prioritize customer requests and deadlines in a busy office with minimal supervision.

Benefits

• No Evening or Weekend Shifts
• TELUS Health Virtual Care
• Cost-Shared Health and Dental Benefits
• Life and AD&D Insurance
• Employee Profit Sharing Program
• Long-Term Disability Benefits
• Group RRSP Matching
• Corporate Fitness Membership Program
• Employee Share Purchase Program
• Computer Purchase Plan
• Tuition Reimbursement Program
• Service Awards Program

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Microsoft Excel · Preferred
• Data entry · Preferred
• Microsoft Word · Preferred
• invoicing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Telephone Reception
• Clerical Administration
• Invoicing
• Returns Processing
• Appointment Coordination
• Microsoft Word
• Microsoft Excel
• Vendor Relations
• Purchase Order Expediting
• Cash Reconciliation
• Data Entry
• Data Editing
• Time Management
• Organization
• Attention to Detail
• Administrative Support
• Organizational Skills
• Ability To Meet Deadlines
• Self-Motivation
• Editing
• Automation
• Telecommunications
• Management
• Clerical Works
• Sales
• Leadership
• Interpersonal Communications
• Inventory Control
• Operations
• Purchasing
• Supply Chain Management
• Typing
• Wholesaling
• Writing
• Switchboard Operator
• Prioritization
• Enthusiasm
• Detail Oriented

Job areas

• Administrative
• Customer Service & Support
• Finance & Accounting
• Logistics
• Branch Administrator
• Administrative Clerk / Coordinator
• General Office Clerks
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

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